Customer Ratings & Reviews

We purchased a 24 month protection/help policy after purchasing a new laptop. We have used the policy twice in the first month! What a valuable and economic plan!! We brought the laptop into our Best Buy and both times the consultant was able to correct what was preventing us from using it. Both issues were software issues that the technician was able to correct within 15 minutes or so at no additional cost to us. We would have been struggling for days and not known what was wrong. Thank you Geek Squad!!!!

Had an issue with a brand new item and the protection plan was great and rolled over to the new product. Will cover all items. Very helpful.

Protection plan is needed for products in which you've made an investment. Your security of professional help if needed.

This is a great safe guard. In 1 month of having it I saved $1000

Used the geek squad for advice and troubleshooting and we were very pleased with their knowledge and service! We will definitely use again. The only issue was with the timing of being seen when you have an appointment. Seems very disorganized with people without an appointment trying to jump ahead of those with appointments. They did not control the line well.

As someone who invests in high-quality electronics, I've learned that protection plans are an absolute must. That's why I decided to purchase Best Buy's Monthly Protection Plan last month when I bought a new laptop, and I'm so glad I did! What initially attracted me to this plan was the affordable monthly cost compared to paying the full price upfront. Just a few dollars each month is a small price to pay for the coverage it provides for up to 24 months. Plus, there's no lump sum due if I decide to cancel. The plan covers an impressive range of issues, from defects and normal wear and tear to accidental damage like drops and spills. As someone who's admittedly clumsy at times, that accidental protection gives me tremendous peace of mind. I don't have to constantly worry about my pricey laptop being ruined by a simple mishap. If I do experience a problem, the claim process is straightforward. I can simply take my laptop to any Best Buy store for a fast repair or replacement. No more dealing with manufacturer runarounds or paying hefty out-of-pocket costs for fixes. On top of the coverage, the plan also provides me with free shipping and a slew of great members-only discounts on accessories and services like data backup. These extras help the plan pay for itself. Overall, the Best Buy Monthly Protection Plan is an exceptional value that every electronics owner should consider. The low monthly cost is a steal for the protection you get, and the peace of mind is truly priceless. Highly recommended!

Perfect way to protect my newly bought laptop. Worth the money.

You never know when something’s gonna happen to one of your products and if you have the coverage, it’s taken care of no questions to asked

Great service as I get support worldwide. The geek squad helps me resolve all the issues

I highly recommend getting Best Buy protection , you never know when you're gonna drop your phone or leave it on top of your car.

BestBuy protection is very good. Covers just about everything and even though I personally have neve had to return anything, a family member has and was very satisfied with the results.

Excellent condicion for an open box item, no use, no scratches, definitely a brand new product

I had a good experience with one of your helpers.He helped me get a computer for my grandson birthday. My grandson loved it a lot because of all the things that he could do on there. It put a smile on my grandbaby's face if you could only see it.

The process is straightforward and well worth it for the added security.

It's the best insurance there is; it insures everything I buy at Best Buy. I love this insurance.

Best Buy Protection is a great service. Very knowledgable staff who help with any problems on you devices.

so worth it, my previous computer got damaged took it in to get looked at, it wasnt repairable for the parts so they gave me the same computer but this years model!!!

The Best Buy Yearly Protection Plan is a good price. The thing that is sometimes a problem, is that it's a long wait time to get your laptop device repaired (3-7 days).

I am so glad that i purchased this extra service. It is worth it's weight in gold. I have already used it.

Wouldn't be without this protection. We purchase it every year and have used it for repair and maintenance of our computers. We feel more secure for having it on our washer and drier.