Customer Ratings & Reviews

I love having protection for all devices I am purchasing from Best Buy, Beach I purchase a lot for my company. The best time I remember was when I just got my brand new lap top and in 3 month something happened with its screen. Best Buy just gave me a new lap top in 5 min! It was an amazing experience. Now I am trying to buy everything only there, just in a case. I want to thank Ivan who works on South Beach office. He is always the best !

Really worth it w the best buy membership all geek squad services ate free

Dependable. Knowledgeable. Reliable. Service is there when you need it!!

Excellent protection for a fair price! Gives a sense of ease

The TotalTech protection plan makes ALL the sense in the world. Think about it, I paid $199 for a 1 year subscription which includes add'l (mostly free) assistance by Geek Squad. I purchased a new laptop and the 1 year protection plan would have normally cost me $250 for one year. BECAUSE I AM A TOTALTECH member, I received TWO year protection plan on the laptop FOR FREE!!!! The TotalTech protection plan paid for itself in one purchase!! Its truly a no-brainer!

I love these protection plans that best buy offers because they give good peace of mind and they are easy to use if ever needed.

Hoping to get the 400 dollars that is apparently offered

Great and knowledgeable team to clear up any issues, thanks again to the team!!!

I would recommend this service on all purchases to have some peace of mind with your products.

Had an issue with my Rog Strix Scar G18 they resolved the issue quickly and for no charge at time of repair. I highly recommend it.

Geek squad is always helpful and willing to answer any questions. I appreciate their help.

Great product all around. Has gotten me through a Masters program as well as many tasks with running various programs. Reliable, durable, & easy to carry. Would recommend for programmers, students, and those in need of a very good computer.

They are good to have. I used them years ago. Always be safe

I needed to replace my laptop at work and a friend recommended the XPS series. After consulting with my IT guy, I got this one and upgraded the RAM to 64 GB. Laptop runs fast and I really like the smaller form factor despite the 15.6” screen. I use a Dell laptop dock at work which connects to one of the three USB C ports, Needed to buy USB C to Display Port adaptors two connect two monitors at home. Great laptop for all my needs.

That is the best guarantee I have ever bought. It covers any damage and is easy to use.

Awesome gaming computer..graphics and battery life is great

I literally spilled coffee on my brand new laptop and they exchanged it. The process was quick and simple, definitely will do this again!

Over all not bad that it protects everything.. but for 179.99 a month it's a little expensive, especially when it will only protect electronic purchases for 2 years total. It doesnt matter how long your paying for the membership. If it were less expensive or offered protection for electronic protection for as you had the membership id still have it.

If you buy any electronics, I highly suggest geek squad coverage. For peace of mind.

good communication during the maintenance process.