Customer Ratings & Reviews

Puts my mind at ease knowing I don't have to worry about it getting damaged or if it faces technical issues.

Best Buy has always taken care of me with the Geek Squad warranty program. In today's complex electronics world, it's worth the money, hands down. I've had a few things that have not worked within the warranty period. I brought the item in, the looked me up, and handed me the replacement, sometimes the replacement is better than the original.

Have not used it yet, but it was very easy to enroll.

Always get your protection and warranty it ensures you didn’t waist your money

This laptop works very well it runs my 20-50 mods on Minecraft Java quickly it only takes about 2-5 min to load... I also like the backlight keyboard and customizability of it

Best Buy Membership is great, have many devices with the plan

The protection is a must have. If you are going to spend money on electronics you should definitely get the protection. I have not had to use it yet but still always great to have the peace of mind that I have it incase it is needed.

I have mixed feelings about the plan, because the "discounts" on services isn't great. But if your product completely crashes like my Xbox did after only 13 months, then it pays for itself. I only had to pay $50 and they gave me a new machine. Overall I think it's worth it, especially if you're making multiple significant purchases. I bought a dyson vacuum, a computer, an Xbox and an expensive camera lens over a few months, so to have the extra protection on everything is a good value for the price.

It’s good to have a subscription for insurance, very helpful!

Best Buy Protection gave me satisfaction with everything I boughtought

Exceptional service that empowers individuals to repair and renew!

I simply cannot recommend Best Buy coverage plans for most laptops - perhaps mainstream models and simple repairs would be exceptions. The situation: My Lenovo Legion Slim gaming laptop hinge started to make popping and creaking noises. A quick online chat with Geek Squad confirmed they would repair this under my Best Buy/Geek Squad Protection Plan. Geek Squad Visit 1: After some convincing, the in-store Geek Squad agent accepted the laptop for repair with a $100 service fee. Most repairs are completed at Geek Squad City (a service center), so the laptop was mailed there and returned two weeks later without any work done. The technician also damaged the mylar port cover during handling or diagnostics. Thankfully the store refunded my original service fee since no work was performed. Geek Squad Visit 2: Considering the issue wasn’t resolved and returned damaged, I returned to my local store and attempted to resubmit the computer for repair. I taped detailed notes to laptop hopefully persuading Geek Squad City to resolve the two issues (hinge and new mylar damage). Thankfully, they replaced the hinge assembly and mylar. However, they clearly utilized used parts instead of OEM stock! The “new” mylar strip was simply double-sided taped on. Even worse, the new hinge assembly had a bent top case (basically the monitor is taped on) so LCD bezel cannot rest flush. They also didn’t replace internal foam that protects the mainboard from touching the metal bottom cover – suboptimal at best, shorting hazard at worst. Simply put: Subpar repair well below manufacturer standards. However, I decided further visits would likely worsen the situation and I could order parts to address the above, until I noticed one of the fans was not working. A wire was sheered on the fan cable during their service! Geek Squad Visit 3: The in-store technician confirmed the fan issue and the laptop returned to Geek Squad City for a third time. While they replaced the heatsink assembly, they AGAIN utilized a salvaged part (heatsink fins were damaged). Insulation for the motherboard was omitted for a second time. In summary: Expect repairs to utilize damaged, used or salvaged parts and “consumable” elements (such a mylar or shielding) to be ignored completely. If they leveraged Lenovo service guides, replacement parts are clearly indicated.

Glad I bought the protection plan for my daughter's laptop. The speakers went out and we were able to get it repaired quickly using the protection plan. Will extend it when the time comes for renewal.

We purchased this service with our new HP Spectre. With any new machine there is a learning curve and this is no exception. I also had Windows 11 which was new for us and for the techs. We had frequent calls to get things working the way we thought they should go and the tech people were quick to respond and very helpful. They have made a purchase painless.

Best Buy's Total Tech and separate protection plan specifically for my my laptops offers piece of mind for electronic catastrophes and anything defined by Murphy's Law, despite the annual charge or one time cost for the services.

Love having this. It is such a comforting feeling knowing that my items purchased are covered by a well knowledged staff.

Not much to say other than I liked it and thought it was well worth thr money.

I love my protection plan. Best Buy takes care of any problems I have and replaces broken items.

Protect my products and a 60 day return and exchange window? Best Buy is amazing actually.

Bestbuy protection is a no brainer. It allows you to essentially trial an item for a longer period and be able to return it, if it is not what you like. I also get this protection because it covers accidental damage as well as defective damage, with no questions asked. Very good service plan.