Customer Ratings & Reviews

Ive had the computer 8 months and then got an operating system malfunction while updating and then again a week later this time it forced the update on me so I did the update restart and got blue screen of death. this is my second laptop and this is the first time this has happened to me I had my original one for 4 years before I had to retire it and 3 years before any problems arisen.

I love the computer but after only having it for a few weeks the screen cracked and i had to return it for another one where that screwn broke a few weeks later. I brought the computer back again and just bought a new labtop. So when buying this computer just keep in mind the screen is very thin and cracks easily.

Pricey plan. Have had no problems with new laptop.

The perks are pretty good but havent had to really use it

Kind of pricy, but good for peace of mind. Havent had to use it.

I have quickly learned that total tech is a complete waste of money and time. The laptop is not worth it. The battery life is crap.

go for the totals member ship it will save u alot in the long run

I dont know what this is for Doing this for the gift card

Great to have protection. Haven't had to use it yet. :) Not sure if it will be a good purchase.

I did not get this protection since it was purchased as a gift.

I haven’t used it yet. Don’t expect much after the terrible customer service I was submitted to

Sketchy 800 service. Needed 3 calls to correct a Microsoft Office glitch. Not fixed

Depends on if you use it whether it’s worth the expense.

They had me wait 4 months to repair the laptop. Then junked it and gave me cash back that wasnt the original price of the product.

I bought a very expensive laptop and also purchased the total protection plan with automatic renewal. I was issused a new card within the 2 years of original purchase. I called to find coverage for other items i had purchased. I then found out that total protection had been canceled. I asked if i could renew it and was never informed that the coverage had lapsed. They said they emailed me and they dont send out mailed notifications. They said I could purchased total protection if i bought new item from them and then it would cover 20% of any repairs of other items I had purchased from them. I will never purchase anything from them again and will let everyone i can know about it by writing reviews on my experience.

I do not like the new plan. Now it's my understanding when you buy say a tv and want it installed you have to pay even more. That part of the reason I paid for years on the old plan

I dont know how well this works cause it got canceled on me.

After being talked into buying this amazing plan Best Buy change the whole plan and took away valuable benefits.

The total tech protection is definintely worth paying for! They will assist you with any product in your home!

Within two months this laptop was back at the geek squad twice with issues. They finally admitted they couldn't fix it and allowed me to return it.