Customer Ratings & Reviews

I was a little apprehensive about purchasing a protection plan; however, I'm thankful I did this time! My brand-new MS Surface Pro Laptop (1 TB) stopped working after having the laptop for approximately three weeks (it would not charge). After making an appointment with Geek Squad technicians they confirmed my laptop was defective. They could have ordered a replacement for me but unfortunately because of my job I could not be without a laptop for eight + days. Instead, they had the 512GB version and immediately offered that as a replacement. I decided to take it and Best Buy also credited my credit card the price difference. Really happy I have the protection plan. Lastly, the 60-day price match is pretty awesome too!

Good insurance for technology I buy at Best Buy, finally decided to add since there’s kids always grabbing or damaging my stuff so geek insurance is good

Since i purchased protection, i have my computer tune up weekly so my system is always optimized. Love it!!

I've been a Total Tech member for the past two years. Easily the best value prop is the included protection plans on every purchase. Best Buy's protection plans are excellent and cover almost every scenario. Highly recommend.

Why wouldn’t you want the protection? Tired while doing a little schooling, gaming? We’ll now your butt is covered if you accidentally knock your caffeine over. We all know that happens, crap happenes when you’re tired and still trying to cram or get that last kill in. But it, don’t tell me you don’t need it. Enjoy spending another 1800$ when you spill your soda on it next week because you didn’t buy the protection.

I love this laptop! Only thing is I think there is something off about the mouse pad on the laptop, it’s sometime difficult to navigate using the mouse. I noticed this wasnt long after purchase so I will be reaching out to see what can be done about it. Also, the touchscreen is a plus I think that what I love the most. & it’s convenient when the mouse is not properly functioning.

staffs are friendly, patient, helpful overall, willing to spend time, sometimes if it's not what staff is familiar with, willing to give it try and sometimes ended up with good outcome. I feel like have personal consultant without paying hefty premium

Great product, did repair on my lap top for free, no problems that all

Excellent choice! I'm very happy with my laptop. It's super modern and fast.

Every time I have an issue, whether it be hardware, software, or technical issues due to my own lack of knowledge, the geek squad has always been there.

Great deal. Didn’t need to use it on this product but have always had a good experience

If traveling with your purchase this is a must have !

The "My Best Buy Plus is a great feature to have. It provides a nice 24-month protection plan. This is a nice feature to have.

Excellent, team. Every helpful and trying their best to solve any problem and help customers. Aspecialy Hector. Thank you!

I strongly recommend taking it when buying something expensive, you definitely don't want to repair it yourself

Just having the protection is a piece of mind, but hoping we never have to use it.

very nice laptop for graphics related work . the battery the display everything is wonderful and worth the money

Hey, y'all! Thought I'd share my thoughts on the Speck [insert product name here] I've been rockin' lately. First off, this thing is tough as nails. Seriously, I've dropped it more times than I can count, and my phone still looks brand spankin' new. Speck ain't playin' around when it comes to protection. But it's not just about durability - this case looks slick, too. Got that perfect balance of style and sturdiness. Plus, the grip on this bad boy is top-notch. No more slippin' and slidin' outta my hands. Only gripe? The price tag's a tad steep, but hey, you get what you pay for, right? All in all, if you're in the market for a case that's as tough as it is stylish, Speck's the way to go. Just be ready to fork over a little extra cash for the quality.

Good to have protection plan for expensive items..

so far this protection plan is working out, test will be when he gets back from his trip if the computer makes it