Customer Ratings & Reviews

After buying two gaming computers for my boys. I definitely needed to add an additional layer of coverage.

I got the protection plan with my new PC, and thought it was a decent deal, as it covered everything electronic I have in my house, and the return window was way longer. But when I called to inquire how I should get my old stuff on the new pc, the Expert on the line gave advice that would've zapped all my old programs, etc, and got VERY testy when I mentioned this. Good for coverage and returns, but NOT live assistance.

I use this but ended up with a new computer due to missing parts

Returned one and bought the same one again thinki g maybe it was just bad luck but nope both ended up with corrupt harddrives. Called skytech support and they didnt follow through. Don't recommend.

For repairs I do not recommend it but to make an exchange

Service is horrible all they do is spin you around say they can't find anything wrong.

Please heed the warnings, “warranty” IS that bad. Doesn’t matter HOW much you paid, these devices are designed to break. Have fun replacing it in a year or less.

Wish it was the 3 year one instead tbh. Not happy with this.

They have had my daughter's laptop for weeks and still have not contacted me. About the repair. Also I had to pay money for a deposit. It is a very expensive program.

Not a good option it stated out ok then lated i started having start up issues hsve to format 5 times since this purchase

I really like having the total tech membership but i was told when i purchased this warranty that it was for 24 months, not 12. I feel like I was lied to when I got the warranty now.

Computer started having problems within 20 days of purchase. I honestly would have never purchased it if I could go back. It was bought for my sister she literally only used it for the sims.

Works as advertised, best buy wont reimburse you have to call customers services bestbuy.com

Lasted all of a week before tbe dreaded blue screen of death

VERY SLOW. Might be able to run one item at a time.

this is not worth the money, and it's not explained very well to the customers

I have no clue what this is. Am I paying for this every month? After Christmas rush I'll be down to see what this is and why it was charged to me.

I had to upgrade to Windows 11 and could not do that on my old computer. I do a lot of embroidery file work so wanted a great graphics set up with speed and RAM. I believe this will work for me even though I am not doing any Gaming on it.

I no longer have the need for this device. My job supplied me with everything that I needed

Good quality. Good value for my use. Replaced a dell. Will be able to compare in future. My first hp in a while