Customer Ratings & Reviews

Great customer service and worth every penny knowing I have Best Buy Protection

I have never had to use the extended protection plan, but knowing Best Buy I am sure that it would be a simple to use if needed

Having this piece of mind all the benefits associated with it is a worthwhile expense.

This review is not so much of the Frigidaire refrigerator, but more of Best Buy in general. This has been the worst experience I have ever received when it comes to customer service. I purchased the fridge in June of 2023. Was delivered and installed just fine. 2 months later, began having issues with fridge. Contacted Best Buy Geek Squad and requested a repair. Keep in mind, I had purchased the protection plan on it. They attempted to repair the fridge 4 times (1 more than they stated was required for their junk-out/lemon policy). Last agent even stated that he was submitting a return authorization to Frigidaire to request replacement. After a month of not hearing from Best Buy I called and requested an update. They informed me that no request was made to Frigidaire or the local Geek Squad supervisor. Was told a 5th repair attempt would be needed. 5th attempt was a phone call informing me that they were reaching out to Frigidaire for a replacement, may take a few weeks. Another month goes by. I reached out to Best Buy again and was told that no return authorization was received by Frigidaire, and it was now my responsibility as the customer to contact Frigidaire. I'm sorry, but I used to work for Geek Squad out of Best Buy store 2503. I assisted with the processing of these types of returns all the time. When I asked how me contacting Frigidaire could possibly resolve this, they could not give me a reason, but stated it was the policy that the customer contact the manufacturer. It doesn't matter what I say to the manufacturer, or what they say to me, as Best Buy is where I bought it, I cannot tell Best Buy to return the refrigerator, the manufacturer should be in direct contact with Best Buy (their authorized dealer) to issue the replacement with THEIR approval number, and I don't have a replacement fridge to swap this out once Frigidaire tells me they authorize the replacement. At this point I was essentially told that I was to be the responsible party between these two companies. I reached out to Frigidaire at Best Buy's instruction and was informed that a return authorization had been sent back to Best Buy in email and fax format 3 days after they had requested a return authorization. They asked me to tell Best Buy to contact them (again as Best Buy is the authorized dealer and has the product in their warehouses/stores to replace the refrigerator). I spoke with a supervisor who would only identify themself as Suk. Suk called me a liar when I said that Best Buy reached out to Frigidaire and Frigidaire responded with a return authorization number. When I told him that Frigidaire was asking Best Buy to call and confirm the contact information so they could resend the authorization number, Suk informed me that they do not do that, nor would he or anyone else from Best Buy do that. That it was my responsibility to handle this directly with Frigidaire. BTW Suk, you were hard to understand sometimes with how loud your smoke detector was going off. Update: I went into the store today in person. Mentioned that I had a Return Authorization number from Frigidaire. Supervisor wrote that number on my receipt, didn't confirm with Frigidaire, and issued my replacement. So, if you have this issue, it appears that generating a random return authorization number and presenting it on a piece of paper at your local Best Buy may resolve this issue for you. Best of luck to you and I hope that your experiences with customer service are different than mine. I will be cancelling my Best Buy Credit Card, deleting my MYBestBuy account, and returning my Geek Squad Badge to my local Precinct as soon as I receive this replacement refrigerator. Refrigerator gets 4.0 out of 5.0 stars, as the unit has defective lights, but otherwise has great storage, good temperature control, and Frigidaire in general was helpful.

We need more protection for our products like refrigerators and electronics

Haven;t used it yet but it is nice to have the protection for my new refridgerator

Love this, good space on both sides. Very easy to clean!

Total tech is well worth the money. Adds 2 year warranty to everything I purchase

Beautiful refrigerator. Love the out side finish. The inside has plenty of space.

It's Monthly Protection...I just want a gift card, so I'm filling out this survey.

Not too much to say except it is very nice to have protection so I don't pay for work done.

Our renter loves this, bought a few months back, its spacious and works great!

The refrigerator looks great and fits perfect in its place.

awesome fridge, easy to clean and loads of space. One of the best

Havent had to use the warranty, but nice to know you have it. Getting it for no cost with Total Tech is great

This is a modern sleek look. Its has a lot of room.

I'm happy with the service provided. Disappointed that their service is limited to only best buy items.

Ice machine is verry slow and jams up easily other than that it is great

Happy our brand new refrigerator is protected! Glad we came to Best Buy for our new home appliances!

Great service and value. Love the refrigerator. Sales team were helpful. Great price.