Customer Ratings & Reviews

great refrigerator fits great and very useful divided nicly

Great value getting a warranty for free being a tech member

It doesn't help you in a lot of things. When you purchase employees say it covers ALL THINGS so you can sign. I felt rushed when they tell you the terms and conditions. Then when something happens and you take it to the Geek squad they have their hands tied.

Extended my warranty on my purchases. Love Best Buy

Great to know I have protection for up to two years

Purchased 2 year membership. Purchased over $4,000 in appliances. Microwave stopped heating about 2 weeks shor of expiration. Best Buy would not honor membership.

They delivered a used appliance and damaged doors. purchase was made in November install was not complete until January the fridge is very functional I have all samsung appliances in my home just wish the process was not so fraught.

We have had this refregilator for about a month, but it's started getting cooling issue that both refrege and freezer are not working. So, hundred dollars of meat were unfortunately gone bad and tossed away due to the issue. It's been soft reset, but it didn't fix the issue. It seems defective.

Bought this program to get a discount on the fridge, the fridge and it up getting dented and scratched and how to get replaced. Then of course they don’t have that registry place so I had to buy different fridge, that doesn’t offer a discount with this plan. When I called the plan people there was nothing I could do for me and they’re not available 24 hours a day take care of stuff like they said would not buy again

This service was supposed to provide takeaway of old refrigerator., but BestBuy did not order the takeaway, so the delivery people said they could not take the refrigerator away. I also purchased a water line for the refrigerator, but BestBuy sent hookup hose for a washing machine. Delivery people used old water line. I was still charged for water line.

I thought I was covered for 2 year but nooo you have to repurchase every year to get 2 year coverage.

It’s great but the installation from the third party wasn’t the best.

Samsung should get out of the refrigerator business. Worst Ice maker ever! Leaks water out the back front and bottom. Best Buy who I have bought everything from used to warranty everything not so much anymore...

Second Refrigerator where Best Buy Total Tech Plan can't help me or not within a reasonable time - 14 days on a refrigerator repair? I have escalated to manager. Will see if they have any ability to adjust to something reasonable.

Bought this bc we were told that we could get bestbuy to install our appliances if we got this and we’ll here we are dishwasher stove refrigerator microwave still not installed

Terrible logistics and installation service provided by Bestbuy. Never correct on any timeline provided. The installation team is super unprofessional and gave you a lot of hiccups during the process.

If I fill this out maybe it will stop clogging my inbox. Never used service. Not sure of value.

It was supposed to show up on december 7, they pushed it back to February 3rd even though it’s sitting in the store. They told us they were escalating it and should hear something within 24 hours. That was a week ago….

Did not last. I do not recommend. I bought another Fridge in about 3 years. Very stressful

Not work good repair two now a third time and suck