Customer Ratings & Reviews

1. The shelves on the right side are 2 narrow. 2. The ice machine needs unjamming frequently.

So very satisfied with this refrigerator. I am glad I didn’t buy one of those sparkly Samsungs that don’t seem to be standing the test of time. This one is amazing quality wise and has all the right features I needed

Worthwhile I hope we will see I hope we don’t need it

Very beautiful but smaller capacity inside is Eh! Ice maker stopped working in a week..smh

Love the water dispenser and everything is easy to clean. Swapping the water filter is a little tricky cause its so far back but you have to do that every 3 months

Icemaker is always clogged even if I use it every day

Large amount of storage, love the middle drawer. Able to put most of my husband cooking ingredients in one place for better ease of him finding it

The refrigerator works fine except the water dispenser on front tends to leak a bit. The bottom drawer inside cannot be accessed without opening both refrigerator drawers, because it is a large drawer wall-to-wall.

We had a problem with refrigerator right after purchase. We were told we had to work with manufacturer who blamed best buy for installing water line wrong.

Great recommendation especially with an expensive purchase. Just keep you at peace incase something faulty ends up happening

This refrigerator was broken exactly one year after purchase. The refrigerator began to live its own life and change the temperature every half hour. You have to wait two or three weeks for service. All the food is spoiled.

What protection? You cancelled the total tech program and it’s now just some discount program called total. But you were not honest with your customers. I spent $5000 this summer and was never told total tech was ending. I want everything returned. I can bundle anywhere. Class action suit!!!

Purchased Total Tech but haven't had to use it yet. Happy that all items bought at Best Buy will be covered.

Thought I had a 2 year warranty when i bought the Best Buy Total membership (179.99) but when i called to have the craft ice machine repaired they said i had to pay another $99 plus tax to have a technician come out. I should have known it was a scam. The agents altough polite were not helpful at all.

Hopefully, we won’t have to use but a very nice feature to have just in case… Comforting to have .

Have an issue with the freezer delivered on 07/01 and BestBuy hasn’t been unable to replace the item for over a month. The last of the many failed attempts they send the wrong crew with the new freezer and they took it back because they were not authorized to touch the semi-installed item. To make matters worst BestBuy cancelled the warranty, so the item in our house is been covered. So far a horrible experience that is still ongoing.

Not recommended. The first year won’t be covered since you’ll have the manufacturer’s warranty. The second year requires the Best Buy membership at $180 and an additional $99 per service requests.

Don’t be cheap. If you are going to spend a lot, the pay a little extra for the protection

Great to have for peace of mind. Great customer service and responsive to service needs.

Why not protect your investment!!! Love the look! Great sleek and clean look