Customer Ratings & Reviews

Definitely would not recommend , they keep canceling appointments

I hope it works as it was a huge investment and the delivery was a pain as they delivered a faulty product

Painless process to get refund for a guaranteed price match refund.

Good piece of mind. If anything happens to the product Best Buy honors it!

Had to call three times and argue with person that the LG Frig was broken. Continuelly telling me to take all items out of refrig and thaw out. NOT the problem. Motor bearing was trashed and they told me I was not covered. Apparently after discussion they found I was still under warranty. Tired of fighting with customer service and best buy. NO MORE PURCHASES at this store or with LG.

We ended up with a lemon unit and had to send it back! The fridge portion would NOT cool down below 40 degrees. The freezer worked great. It took the ice maker days before it would make ice. It was a very noisy unit. We were stuck with it for almost 2 weeks while awaiting a replacement (selected a different LG fridge). I would NOT recommend this unit.

The refrigerator had a recall and it was sold to us anyway we weren’t told about the recall so when the icemaker decided to stop working, we called them they came out. They fixed it. They broke again. They came out. They tried to fix it. It still didn’t work and we ended up having to get our money back.

Protect me. Protect me. Protect me please. Pretty please?

You have to pay for this because their installation service is terrible with low quality service people. Then you have to sit online to get cut off over and over again, then call back and wade and wait through endless recordings and options in order to get told you have to wait over a week to have something fixed that was messed up during the installation in the first place.

I love that this comes standard with my TotalTech.

I love the total tech product. I would recommend!!

Upon changing the water filter after 6 months, the water and ice cubes now taste so bad we can’t drink the water or use the ice cubes. Very strong plastic taste. Frig is 8 months old. Tried getting another replacement filter and it’s just as bad. Was told it’s an “issue with this frig”

My ice maker stopped working the last day of my warranty. When i called to file a claim, I was told I had to pay 100 dollars to even schedule a service appointment. I've been a member for years!

Not interested in responding to this. Not necessary

I hope the plan will be worth it, I did not realize after the 2 years is up, my major appliances no longer have a warranty, disappointing, I thought it is just a membership you keep renewing to maintain warranty.

I was sold this in conjunction with my purchase to save money the appliance I purchased was damaged I now have to go with another company

Worst experience ever. They don't do what they say,

Water jug has always leaked, ice maker is an agitator so is slow to push out ice. Filters have to be replaced constantly.

Overall the refrigerator is good but it doesn’t have led light in the bottom of the freezer, which make it hard to see during evening time. I DO NOT like it.

Missing product, shipped incomplete. Rude Best Buy employees won’t provide an answer as to why. Awful experience.