Customer Ratings & Reviews

My dryer showed up with a huge dent. I called and asked what could be done. I was offered a gift card and I think a partial refund, but ultimately they replaced the damaged product with a new unit within about 10-12 days, which I thought was great.

Gives me peace of mind on all my purchases. I dont have to worry about the extra cost everytime i buy a new product and it keeps everything in one place

Love this pair cleans perfectly, links to smart things app to help you track usage, reminders when cycle complete and reminds you to clean

Charles Lawson suggested I purchase this and I can’t thank him enough

I've been using this dishwasher for almost a year now, and I must say it performs exceptionally well. It cleans thoroughly, runs smoothly, and I've never encountered any issues. Highly recommend for anyone looking for a reliable and efficient appliance!

Great size, great color, great features. Absolutely love the wifi connectivity and the auto detergent dispenser. Wrinkle-free option on the dryer is the real deal.

BestBuys protection is great! Have had to use it before and it was great

At first I wasn't completely sold on the protection plan. Yes everything was covered but in my area they contract with only one repair company so it was 10 days before a technician could come out then they order parts needed meaning a second trip to make repair. I could have paid for local company to come in 1 to 2 days. HOWEVER I changed my mind after a repair required a part that was backordered. After finding out there was no confirmed date of delivery Best Buy informed me they would deliver a NEW washing machine. That definitely made their protection program more than worth it!!

I love my washer and dryer! It works very well, our other LG washer and dryer went out and we’re so torn on what set we should choose, we finally went with this set and we are very pleased!

I never thought I would drop the money on some "smart" washers or at the least, something more then the laundromat washers that I have been using. The washer is quiet and doesn't shake as bad as I had thought. The steam settings I thought were a bit gimmicky, but using them has changed my mind, they are great. Use of the Home App is ok, but you see yourself mostly using the on device buttons more. I have always use top load, but side load with a base that raises them up 16 inches off the ground has made the bending and strain on my wife and my back gone. Great washer and dryer combo, will have these for years to come.

I not only didn’t expect to be using this at all, but much less within the first 6 months. Surprisingly, my washer began to violently leak from underneath and I had a laundry room full of clothing. My father had quite unwillingly come with me after my Mother’s recent passing and my my washer began to malfunction. My father’s health was in a shocking state and I didn’t want to run the risk of getting him ill. Best Buy was extremely sympathetic and their tech was brutally honest about the possible mishaps that could happen. My time was well respected and I was given the best solution and was guided to Samsung in such a way that my washer and dryer will be replaced if I am not happy with my repair and all damages will be taken care of! I don’t ever feel this long of treatment anymore these days!

Tried three stores and compared the same set. Best Buy was not only cheaper, but they also took back my damaged item while shipping and replaced with non damaged item.

I bought a washer, then dryer. So far, excellent. The washer - no problms. The dryer had some problems and was great with the protection. The first dryer was a defect, but did not develop the crazy problem (I never saw a problem like this) it did just as the two-year mark neared. The dryer was exchanged for a new model of the same "line." I was not pleased with the "newer" model's operation. So for a much better machine paying the difference between original price of old for the new - WOW!! great plan!!! - I got a new machine. Now beat this other plans outside of BBuy. No downside here!

We appreciate the peace of mind of having Geek Squad protection.

Great Value and protection. Provides peace of mind! Great service for when it’s needed.

I don't know I'd be without it. Gives peace of mind

This is a good program for those of us that cannot take care of problems on their own.

Definitely worth it glad I renew this every year life saver

The washer really clean the vlothes good. The dryer is the best dryer i ever had. Dry the loads quickly

The washer and dryer warranty through the My Best Buy Total Tech Program is a total lifesaver. With this program, I've got peace of mind knowing that my appliances are covered against unexpected mishaps. The convenience of having a reliable warranty bundled with the Total Tech Program is a game-changer. It's a small price to pay for the assurance that my washer and dryer are protected, and it adds an extra layer of value to the overall package. If you want to safeguard your investment and enjoy worry-free appliance ownership, the My Best Buy Total Tech Program is a smart move.