Customer Ratings & Reviews

A little Pricey but offers good peace of mind. Needed the washer replaced because of a dent speedy replacement.

Poor poor job. Best Buy lied to their clients. Greek squad is a joke

I hope I am going to be the winner. Thank you so much

The machines do an effective job cleaning and drying. The cycle times are very long.

Love them the washer dryer works fantastic. Use them all the time.

Made me purchase this for my washer and dryer purchase. So wasnt really a choice

Samsung Washer purchased during Memorial Day sale is operating but it shakes when it runs.

I currently have a stackable washer/dryer. My washer is “ dying” so I went to Best Buy to purchase another washer to stack. The salesman knew we were replacing the washer of the stacked unit. We purchased the washer and paid for set up and delivery of our washer. This info was confirmed with the company installing the washer and they directed me to buy another stacking kit that I did. The delivery staff affixes and looks at my stacked washer and dryer and immediately says he cannot touch my dryer and cannot install my washer. After speaking the the installers boss, they wanted my to have my new washer installed side by side next to my current dying washer and to leave my current dryer installed above my dying washer. This did not make any sense to me. The installer said he could not remove my old washer because he could not touch the attached dryer. Needless to say, my day was wasted, the washer was returned and the order was cancelled. Now I have to start over with shopping for another new washer and find someone who will install my washer and dryer and put them side by side. Apparently, Best Buy is NOT the appliance store to help their previous customers. By the way, the washer and dryer are 6 years old this month.

I’m not fond of this set. I don’t feel like the washer gets our clothes clean. In fact, I know that it doesn’t. I’ve had to rewash clothes several times and shortly after getting the set brand new there was a recall on the Electric board.

Washer and dryer work well do the job not is supposed to do

Great product. Does the job to its fullest. Best to ever do it

Good service. Good service. Good service. Good service. Good service.

bestbuy answers when you call. the system sometimes does limit what can be done.

Peace of mind for a minimal price. What’s not to like?

So far so good washer is working great for my family of 6

It’s kinda expensive you pay for it and then might you get it back or not?

Great clothes dryer. Highly recommend This model and brand

Deliver team was really good. They made the experience very positive. Just to soon to rate the dryer

Good washing machine after lot of review and research

Best Buy Protection Plan is great to have for all the Appliances if needed