Customer Ratings & Reviews

Got my son and daughter in law a set for their new home. So glad i could help them using the intrest free credit.

free insurance for me. not so bad. best buy is great.

Excellent service. I bought a washer and dryer from the same brand of excellent quality. What I really liked was the service and that they brought my products to my house and with free connection. I recommend them.

Can go wrong with a protection plan, especially when you have total tech which comes included for free

Product has save us lots of money I highly recommend purchasing.

So far so good. I am a bit iffy to review an appliance. I have not had the best luck when it comes to appliances in the past however, we previously had a Samsung dryer that this is replacing. The previous dryer was still working but the clothes were not drying as well as in the past, general maintenance had been done but I believe the heating elements had just started to die out. It was 12 years old. This new unit seems to be doing well for us. It is quiet and has all of the features I could want/need.

We have more confidence in our purchases when we use Best Buy for TVs, appliances, computers, and phones because of the added protection with this service. Best Buy has generally been easy to work with and responsive to calls and repairs. It's been a good service for us.

Replaced old Kenmore units and they work great. Very quiet. Install didn’t go very well but I redid install myself and all is good. Install crew dented pedestals but can’t see it. Bestbuy discounted units for trouble. Only issue is pedestals won’t hold large style detergent jugs because drawer isn’t deep enough. Caps hit frame of pedestal and won’t close. Although bottle color safe bleach does fit. Little frustrating that Samsung R&D could measure existing large detergent containers and design accordingly.

This washing machine is so quiet I never know it’s running. Our laundry area is not even 10 feet from my favorite chair in the living room. With my old washer and dryer it was like a freight train was right outside. This is so quiet I have to get up and look at it to make sure it’s working. Everything is clean, I don’t have to pre-Treat anything. My old washing machine what’s the worst thing I’ve ever had in my life. Thank goodness my parents bought it for me for my college graduation gift. It was a huge waste of their money! I love love, love love love this new washer and dryer!

The guys who delivered them and carry the to our basement and hooked them out. And they are both great machines.

Love having this service. Always quick and helpful.

What can I say about Geek Squad that is not already known they are a much worthy service and worth every penny for what is covered it is a no hassle type of coverage for whatever it is your purchase.. I would not walk out of the store without adding this to any of my products. Every year I religeously renew my total tech support agreement and take full advantage of the many benefits Best Buy offers. I'm at 7 years straight and counting ;-)

This has been a great asset to our Cleaning tools. With an average of 7 loads of laundry per week, we have had no issues. I like having the options of running a quick wash to save money on those smaller loads. Another great feature is the ability to customize water temperatures, and since most of our laundry does not require high heat, using the cold settings is an energy saver and money saver.

If you don’t purchase the Geek Squad membership, you are missing out!

This is my first front loader washer and dryer. I have a very geasy time getting the laundry in and out of the machines. With the app, it makes it more convenient to where i don't have to keeping running up and down the basement stairs to see if the load is ready.

’m very satisfied with its performance. It dries my clothes quickly and evenly, and has a steam function that reduces wrinkles and odors. The smart features are also very convenient and easy to use. I can control the dryer with my voice or phone, and get alerts when the cycle is done or the lint filter needs cleaning. The dryer is also very quiet and energy-efficient. I highly recommend this product to anyone looking for a high-quality dryer with smart technology.

Hoping I will not need this service but have peace of mind knowing it is there if needed.

I needed a new washer and dryer after having an expert put my old front loaders to the curb. I asked him for his opinion on what I should purchase. Frankly, I was leaning toward a top loader but he talked me out of it. What he also told me was that anything energy efficient will not last as long as the predecessors. Hmm I'm spending at least twice as much for half or less than that in lifespan. What choice did I have? Let me get to what I think of this new Whirlpool washer and dryer pair. The upside is I can wash and dry more in this size than what I had. The downside... there is so little water put into the washer that those little scented pebbles (Downy Unstoppables) don't even disintegrate in the wash. I had to pick them out of "washed" clothing before sending them into the dryer. Did my clothes smell nice? No. Lastly on the pair, there is no way to adjust the volume signal that tells you your wash or dryer is done. My laundry room is at the other end of the house so I cannot hear the signal EVER. I called Whirlpool to figure out how to adjust and they told me my model did not have that "feature". I didn't consider such a thing a feature when I chose it or I would have picked something else. To me it a necessity. Now for the dryer. Time drying seems to work the best for me versus the "sensor" dry options. Regardless of which option I choose, the dryer sheets (when used) come out feeling the same way they did when input them in the dryer - stiff and "new". Are my clothes soft or smelling like a dryer sheet? Do they smell "clean"? No. Do they look clean? I guess so. For those of you wondering, I use Tide liquid. I'm going to try Gain pods after my Tide is used up just to see if I can get my clothes smelling clean and fresh. I'm happy to have a working pair of laundry equipment but I'm not satisfied to say the least. My advice... if you have an old washer and dryer that works keep it as long as possible. These new "energy efficient" things are not as good as the old.

They did not provide a mat under my washing machine. The install was fine.

This has to be the best warranty I've spent my money on. I look forward to long term relationship with Best Buy.