Customer Ratings & Reviews

Our dryer broke within a couple weeks of installation, and Best Buy replaced it promptly. Very pleased with the quick service.

Total tech is a great warranty. Easy to bring your item back and exchange it out of for bigger items they come fix it for free

They kept rescheduling delivery so I requested a refund.

I lobe the Samsung Top Speed washer. It makes washing clothes a breeze and is so fast. I love it and recommend this product.

Love love love mine but mine are not like photo. My washer is top toad with see through lid. Dryer has see through door

Bought machine with no agitator. Horrible! Constantly walks even with just a st of sheets. And I am very careful about getting them evenly distributed before starting to watch terrible machine

Dryer does not dry very well. Settings on dryer means nothing. Lint filter does not work well so lint gets on clothes because filter is inside dryer. There is no light inside dryer. Don't waste your money.

Much better than the first one. The staff I believe upgraded the product and the service resolving the issue was great.

I always suggest getting product protection if it's a high-value item you spent a lot of money on. Anything can happen

We’ll see how this works seems like a waste of money

so the washing machine needs some repairs and its going to take 3 weeks for all the parts to come in ,and I had to call to find that out.

Works amazing and super quite! Wish I would have bought this sooner. If you are in the market I highly recommend it.

They get the job done. Just a little bulky. I do recommend the pediatals so you are not bending over so much

Nice units. Noisier than I thought. I was surprised that neither had a delay start feature. Dryness monitor isn't great and we usually select a higher dryness setting to make sure clothes are dry.

Total tech seems so worth it and got my money worth already in so many warranty it adds with total tech

Takes too Lookng to dry clothes warranty useless brakes after waryexpires

Would not recommend it. Clothes are ALWAYS very wrinkled upon removal from washer. Plan on replacing it when I can sell them.

don't add these to your purchases, bestbuy does not honor them, will put you on a call to india that just runs you in circles until you hang up

I am a Geek Squad Member and when I purchased my washer it came with 24 month protection. I love it!!!

Worst staff still waiting for a call. Spent over 100k in 7 years. Not a call back. All over they couldn’t give. $50 gift card on their mistake. Go to pc Richard better service and at least they try to keep a good customer