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Customer reviews

Rating 4.7 out of 5 stars with 3792 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 3,792 reviews
  • Rated 3 out of 5 stars

    Lg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation is not very good because the water is leaking from somewhere.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Needs updates

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great...no complaints Dryer needs some updates. The lent trapnis hard to clean and lent gets trapped inside the spring loaded door. Lent also collects on the inside of the door. Not impressed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    warranty

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have not had to use so don't know how this coverage works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We get all our appliances, electronics, and security system products from Best Buy. Geek Squad is professional, knowledgeable, and does things right.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer settings are hard to use, clothes don’t dry as fast

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Overly excited

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying a washer and dryer is not a fune event. However having these large size, high efficiency machines are a game changer, saves so much time!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Never again at Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased total tech for installation of our major appliances. What a joke! We had to pick up the washer and dryer and install ourselves as Beat Buy screwed up the scheduling and we cancelled our stove, fridge and microwave purchase because Beat Buy screwed up and ordered the wrong fridge!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE / NON-EXISTENT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully you never need service, as when you actually do, it will be WEEKS before they come out to do anything. Worse yet, when they do come out, they usually have no idea what they are doing or why they came. They then leave and you need to scheduling another appointment They are happy to waste thousands of dollars of your time :( What amazes me is how almost all people at BB do not care about helping customers at all. Having a $1000 new dryer never dry from the time I bought it was bad enough, but having Best Buy finally send the WRONG person out and waste my time, is inexcusable! They needed to INSTALL a new GAS dryer - the 2 people they sent had no capability of the basic task of hooking a gas line to the dryer !!! So now I need to wait TWO MORE WEEKS and hope they send the right people !

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a great best buy protection plan,it mostly covers everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    24 months Total Tech

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect and most economical 24 month service for your item that you buy and it is easy to use on all the item you buy from them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy protection plan was a fantastic buy, since I was able to benefit from it on a number of items that I purchased from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect Your Items!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's always a big relief when you know the items you purchase are protected. I love the fact that I can have my items protected by Best Buy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    They are pretty but are messy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dogs and when I asked for the best Washer/Dryer because of the pups, I thought I was shown the correct ones. However, the pods I used leaked out of the cup where you put the pod. And it also leaks out of the door of the washer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new totaltech protection plan! It’s a great benefit. I’m sure to buy all my electronics and appliances at Best Buy now!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Low cost Washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low cost Washing machine and cost effective, really recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the matching set! Would recommend it to a friend!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Laundry

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is excellent however I purchased it for the steam feature yet it leaks so only used it once for steaming The washer you must manipulate the clothes or it can be unbalanced easily

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy waste of money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money they will always try to fix even the unfixable to only try to save themselves pennies but it takes an entire month out of your life when they could of resolved the issue in less than 10 days . Oh and thank the lord the telephone conversations are recorded !

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Extra warranty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was included in purchase at store . Probably didn’t need this

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech is helpful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with service from total tech. They gave good customer service on a purchase that had to be changed due to own recall.

    I would recommend this to a friend