Customer Ratings & Reviews

The installation is not very good because the water is leaking from somewhere.

Washer is great...no complaints Dryer needs some updates. The lent trapnis hard to clean and lent gets trapped inside the spring loaded door. Lent also collects on the inside of the door. Not impressed.

have not had to use so don't know how this coverage works

We get all our appliances, electronics, and security system products from Best Buy. Geek Squad is professional, knowledgeable, and does things right.

Dryer settings are hard to use, clothes don’t dry as fast

Buying a washer and dryer is not a fune event. However having these large size, high efficiency machines are a game changer, saves so much time!

We purchased total tech for installation of our major appliances. What a joke! We had to pick up the washer and dryer and install ourselves as Beat Buy screwed up the scheduling and we cancelled our stove, fridge and microwave purchase because Beat Buy screwed up and ordered the wrong fridge!

Hopefully you never need service, as when you actually do, it will be WEEKS before they come out to do anything. Worse yet, when they do come out, they usually have no idea what they are doing or why they came. They then leave and you need to scheduling another appointment They are happy to waste thousands of dollars of your time :( What amazes me is how almost all people at BB do not care about helping customers at all. Having a $1000 new dryer never dry from the time I bought it was bad enough, but having Best Buy finally send the WRONG person out and waste my time, is inexcusable! They needed to INSTALL a new GAS dryer - the 2 people they sent had no capability of the basic task of hooking a gas line to the dryer !!! So now I need to wait TWO MORE WEEKS and hope they send the right people !

its a great best buy protection plan,it mostly covers everything

This is the perfect and most economical 24 month service for your item that you buy and it is easy to use on all the item you buy from them.

The Best Buy protection plan was a fantastic buy, since I was able to benefit from it on a number of items that I purchased from Best Buy.

It's always a big relief when you know the items you purchase are protected. I love the fact that I can have my items protected by Best Buy.

I have dogs and when I asked for the best Washer/Dryer because of the pups, I thought I was shown the correct ones. However, the pods I used leaked out of the cup where you put the pod. And it also leaks out of the door of the washer.

I love the new totaltech protection plan! It’s a great benefit. I’m sure to buy all my electronics and appliances at Best Buy now!

Low cost Washing machine and cost effective, really recommend

like the matching set! Would recommend it to a friend!

The dryer is excellent however I purchased it for the steam feature yet it leaks so only used it once for steaming The washer you must manipulate the clothes or it can be unbalanced easily

Waste of money they will always try to fix even the unfixable to only try to save themselves pennies but it takes an entire month out of your life when they could of resolved the issue in less than 10 days . Oh and thank the lord the telephone conversations are recorded !

Was included in purchase at store . Probably didn’t need this

Very happy with service from total tech. They gave good customer service on a purchase that had to be changed due to own recall.