Customer Ratings & Reviews

I don’t know what I would do without my protection plan!

Great for peace of mine especially when you buy computers, washer, dryer, or gaming console

Excellent customer service and timely completion. From the pre-purchase to the actual dynamics of reviewing the selection of laptops and their individual features and capabilities suited to my personal and professional needs, the Team at BB had been excellent and sincerely assisting

Protection plan gives great peace of mind for the items purchased.

No one knows what’s gonna happen tomorrow. That’s why we need to have this protection right that’s fair. You purchased something especially if that is an electronic device.

It has been quite helpful. The service is excellent. Thank you very much.

Worth it if you are buying major appliances or costly electronics. We purchased a new washer dryer set in a large TV so it made it worth it for us to add the total tech package. It is nice that it covers everything else you buy for that year and that you have the option of adding another year to cover everything for 2 years.. But if you were only buying small items like cell phones or things that did not cost much I don't feel it would be worth it. If you were buying expensive electronics, large TVs computers and appliances it is definitely worth adding this protection package. We got our washer and dryer and TV at great sale prices so even adding the protection package still had us paying less than the regular price. You get 60 days to return the item for any reason and depending on the item if it breaks during the covered period it either costs you $9 to have it repaired or $49 for a TV.. They come to your house to do it and if they can't repair it they replace it. So for $199 you get 12 months of coverage, with the option to add another year of coverage on for $199 later. At first we thought it was kind of a ridiculous idea and probably just some kind of scam.. A good way to upsell. But when we looked into it more we realized it was a good idea since we were purchasing major appliances. It is nice to have all the other Small things We buy covered as well if Nora the reason just to have the 60-day return option.. But I don't think it would be worth paying $199 for just small items to have extra coverage.

Protection for electronic products is a MUST. This protection make me safe and worry free about future incidents

Protection plan is a great thing if your tv or equipment break. Better to have it and not need it than need it and not have it.

I had a higher end pair of LG Washer-Dryer set that was 19 years old. I only had to replace the 'rubber seal' which leaked after so many years. Unfortunately, I had to leave the set at my prior residence. My LG Washer and Dryer front loaders work great! I love all the pre-programmed washes. I like the ability to pre-program the machine to start and complete a load during 'super off peak' electricity hours. Being that these are base models, they only come in white, and the dryer has no light which I was used to in my prior set. There are higher end models that offer color choices and lighting. I have a small laundry room. When they were installed, I asked the installers to put the Washer on the right since there was a drain there, in case of a future leak. I asked for the Dryer to be on the left. I wanted both doors to open out to allow ease for unloading the washer and loading the dryer. The installer said the doors of these machines are fixed with only one hinge and he couldn't change that. In order to accommodate my request, he had to put the Washer on the left instead of the right. Perhaps higher-end machines offer this convenience as my former LG's did.

I brought my coffee maker in because the compressor was broken and it would no longer make coffee. The employee helping me was very professional, helped resolve my issue quickly, and made sure that the replacement was reserved and waiting for me.

Saved us a bunch of times. Appliances generally are not as durable as they used to be. This really helps as any appliance reaches the 5 years old.

Worth the price to protect all of your beat buy purchases for 2 years

LOVE my new washer and dryer, GE PROFILE, but did have issue initially because the 1st washing machine that was delivered was a reject. It would be turned completely off, with the door open and it would keep making the grinding sound. That sound is when it's done and pulling the water out or doing the fresh vent cycle. It was running 24 hours later, never stopped. Called Best Buy support and they were on it. Sent a new one 8 days later. Other than that it's been a great washer and dryer, I have been using since December 10, 2024.

always helpful if I have an issue with a product I purchased

recently purchased a new washer and dryer from Best Buy. I decided to purchase the Monthly Best Buy Protection (up to 24 mo.) plan for peace of mind. I am so glad I did! A few weeks after I installed my new appliances, the washer stopped working. I called Best Buy and they sent a technician out to fix it the same day. The technician was very friendly and professional. He fixed the washer in no time and I was able to use it again the same day. I am very happy with the Monthly Best Buy Protection (up to 24 mo.) plan. It gave me peace of mind knowing that if something happened to my appliances, I would be covered. I would definitely recommend this plan to anyone who purchases a new appliance from Best Buy. Here are some of the pros and cons of the Monthly Best Buy Protection (up to 24 mo.): Pros: Peace of mind knowing that your appliances are covered Easy to sign up for Affordable Quick and easy to file a claim Cons: Monthly fee May not cover all types of damage Overall, I think the Monthly Best Buy Protection (up to 24 mo.) is a great plan. It's affordable and gives you peace of mind knowing that your appliances are covered. I would definitely recommend it to anyone who purchases a new appliance from Best Buy.

The geek squad are professionals. They are kind and knowledgeable. The explanations they provide are easy to understand. Brian and Austin were extremely exemplary employees. What a great asset to your company.

Protection plans are always good with expensive products

The coverage on my bby protection is second to none. The peace of mind when purchasing makes it well worth it and I recommend 10/10.

Good offer the get 0 finance . The the discount we get the set the washer and dryer