Customer Ratings & Reviews

Love it washes good and it’s not loud easy to use also I love the color

The best buy protection is great for any product. I really recommend to have the membership to get it on any product you buy.

Recommend this protection to cover your various assets.

This washer and dryer is amazing. They even talk to each other. They are efficient, so easy to do laundry. Once you read the instructions, getting the hang of how it all works, you can throw in your laundry and walk away. Iron a wrinkled garment, nope, not any more. There is a button to push for that which makes life so much easier.

I really like my pair and am glad that I got the pedestals. The tubs are nice and large, which means reaching far to pull out items in the back, but that's totally resolved with the pedestals. And the whole setup looks great! I advise reading the operations part of the manual, although it's easy to use. I wasn't expecting to like the notifications feature to tell me when the units are done. I will forever miss the discontinued dryer that I replaced (with a built-in drying/steam cabinet on top), but the anti-static/steam features of this dryer help make up for that.

Went with LG because my previous machines were LG and lasted 13 years. I was very happy with how they preformed to I stayed with the LG brand for my new machines and I am Very happy with my purchase. The larger capacity enables me to get laundry done faster. The app allows you to download other wash cycles as need. Very easy to use. Dryer dries the laundry fast. lint trap in bigger and redesigned to catch more lint reducing the amount going through the vent.

Our LG AI washer and dryer were damaged on delivery. However, though a phone call and minimal deliberation with customer service. Best Buy offered us the choice to have the damaged washer picked up and a new one delivered, or keep the it and offered a generous gift card for the troubles. With the damages being significant on the cosmetic side but not affecting the functionality of the product. We opted for the gift card and received it in no time. Overall, super happy with the products and customer service performance.

I have not used it but I know its there if i need it. The plan picks up andd pays for problems or breakdowns.

Best washer and dryer I ever had - not noisy, has built-in intelligence of knowing when to spin faster so the washer does not shake or “walk”, the app is very useful - lets me know when cycle is done, has large volume, no need to put soap & softener in every wash - has built-in container that uses only the amount needed, this saves me time & cleaning any drippings! This is is a good buy for us!

Really nice to have 24 months protection under your purchase. No extra charge automatic protection like it.

I havent had a reason to use it, but knowing I am protected is one of the best feelings.

This protection plan offers peace of mind with comprehensive coverage and reliable support. Claims are processed quickly, and customer service is responsive and helpful. The plan’s flexibility and affordability make it a great investment for protecting valuable purchases. It’s a hassle-free way to safeguard against unexpected repairs or replacements.

I'm glad we had this coverage due to damage on delivery and we had to get our units replaced.

We love our new set! The app is amazing to notify when laundry is done washing. It dispenses the detergent and softener . Literally everything is just pushing a button. Very low maintenance it tells you when it needs to be cleaned…we are a family of 7 and I ca not complain with the job it gets done to include blankets bedding and towels items. Dryer drys very quickly a medium to heavy load of fitness clothing and drys it in 30 min.

Always helpful and worth the investment. Techs are always professional and knowledgeable and extremely helpful.

I purchased this plan many years ago and continue to be very happy with it. I have saved money several times when needing to get equipment repaired.

They work really well just wish you had the option of renewing or not

Protection Plans have always been helpful for the items I buy.

My wife absolutely loves the LG washer dryer combination. Lots of room to fit in big loads and is so quiet can barely hear any sounds during the spin cycle. Wi-Fi connection feature with the app works great and is a nice convenience to notify when loads are done or have not been emptied. Highly recommend.

Purchased this heat pump dryer to avoid cutting a hole in my wall for a dryer vent but got the added bonus of much more efficiency,using less than half the power the old one did with phone reminders for when the cycle is done