Customer Ratings & Reviews

Love this item and I would absolutely recommend to

Worth it for expensive purchases especially a washer and dryer tower

Excellent value. No brainer if you buy from Best Buy frequently.

great option highly recommend when buying several items.

Got the plan because one repair will pay for it's self

Replacement dryer. I haven't had much luck with LG.

I appreciate the help the Geek Squad provides to me

I buy the total tech so I can cover my appliances, and have more benefits

Didn't need to use this protection till now as the appliances are good quality.

I like the protection plan by far. Everything has worked good.

Like having a repair service on call for this expense appliance.

Love the stackable set. Wanted to upgrade what i had. Love it

Sadly this comes with a cost. I love the best buy protection and the 2 year agreement. I wouldn't shop at Best buy without it. However; this 2 year protection is really annoying. When you buy a product it kicks off the additional years that you want. I bought a washer/dryer and wanted 5 years of protection. Having the total tech prevents me from getting that 5 years of protection. It automatically kicks it off every time. So I end up ordering it online or in the store. Then I get home and a week or 2 later I'm checking receipts and the protection is removed. So then I have to contact customer support every time and have them add in the 5 year protection or 3 year protection onto the device. You see the protection is find if you buy it up front. However; if you get the 2 year here, then after that if you desire to extend it; it's 8 dollars a month. It being 8 dollars a month you pay more for the warrently than you would have if you just got the 5 year subscription. Therefore; this program is getting a 1 star from me because it feels like I'm dealing with a rent to own company who's wants to steal my money at 8 dollars a month. It would be nice if they allowed you to get the warranty that you wanted when you bought the item. I do want the 2 year automatically on many items. However; on large purchases I do not feel that 2 years is enough; so I have to go through hoops to make it longer at the start.

Loved at first! Dryer got worse and worse over time then quit drying altogether! Less than a year. GE will only replace with the same product. So look to have a similar prop in the future. No one in my area will even service these appliances!! Not recommended to buy. Too much maintenance on them as well

Love how fast these units wash and dry our clothes, towels and sheets. Being able to view the remaining time in the app is a plus since you do not have to guess if the units are still on.

It was fantastic until it just stopped drying completely. Tried 5 times to dry, left small load in and makes a giant noise and even I feel floor moving and it’s not drying.

My favorite set we have ever owned. All the settings you could ask for. Gently removes hard to wash stains without ruining your clothes

That it’s a pace of trash don’t work right and no one want replace or fixed

Returned this set. Bought a really amazing LG wash tower.

Love my washer dryer combo never do I have to worry about my clothes souring again feels like my clothes get cleaner in it