Customer Ratings & Reviews

The protection was really good until they changed it, and took away benefits, where you me makes it not worth it. They reduced the fee a little, but I preferred the old benefits.

Best Buy protection is difficult if not impossible, to obtain. Total waste of my $175. Never again. My can't I give this product ZERO stars which it deserves?

Not worth the money! I purchased it because i was told that ALL my devices at home were covered even any previous purchases! I called to have them come repair my gas range and they to.d me it wasn’t covered! Very upset.

I would give this plan a better rating if it kicked in AFTER the manufacturer warranty, but it overlaps instead, which is completely worthless.

I have protection, so I don't worry anymore Very goog

Not worth it, you still have to pay and it took 10 days for a technician to come look at it. Technicians are nice though.

Bought this for my mother in law. SHe finally had it installed just yesterday. It sounds like a truck or a jet engine and is really loud. I dent recommend buying this product.

Too expensive and not what it used to be its not worth it anymore

Worst staff Still waiting for a call back go to pc Richard

It is bad now and very unsatisfactory. Moreover, it is not good since we have to pay now whenever the Geek Squad visit our home for technical support.

No common sense, No skills, No professionalism. Just get to here our policy policy policy.

Don’t really see the value especially considering it cost $200 annually we may not continue it because we had to pay over $30 for installation of a new range due to the electric cable which should’ve been included for free

Samsung and worstbuy are a joke. Products and service are a joke. Three calls and still not fixed. Went without product for over a month.

No value But your own extended warranty Repair services not discounted Expensive oven failed within 30 days of end

Best Buy doesn't stand by their product. The customer isn't right you can spend thousands a year and get treated like a theif.

This plan is not worth it. Nothing breaks when you can use it and it’s expensive. Don’t forget to cancel because it auto renews

Received no service whatsoever, still waiting for a working machine, installation and haulage 4 weeks after buying

Extremely poor customer service from phone techs. I have lost my confidence with Best buy services.

Customer service has no idea what they are doing. Promised call backs and appts that no one ever showed up for- I missed work days 4 times.

Range wifi broken under 2 months of use. Total teck says its under warranty call samsung. Whats the point of total tech