Customer Ratings & Reviews

Tried using my plan twice and was told to contact manufacturer. Waste of money so will not renew.

I've had to use the protection plan twice. It works very well.

10/11/2025 screen went black and white cannot get anything from this TV

Xbox needed to be fixed and it can’t be found unless you break stuff often to pay attention to it I wouldn’t hold my breath

Bought this duright early black friday as an xmas present, set it up on the day. at first we thought it was the stress of the holidays but the strange sick feeling and flashing lights in the back of our eyes went away when we weren't near this tv. not sure what is wrong with it but none of our other tvs have caused this issue.

Not very helpful for me. Thought taking 1 of your new user classes would teach me how to use my new computer. They were not available during Covid unless I went online. Getting online was something I needed to learn. The tech support did set up the initial software but I still don't have any idea how to access or use it.

I've always loved Best Buy and Samsung. NOT anymore. Made my biggest purchase yet and they stalled on my return of this broken TV until they could tell me I'm past the 60 days. Samsung refuses to diagnose anything. They just keep cancelling my repair tickets when I get off the phone.

I sent my laptop in to be repaired and it took months to be fixed all while I needed it for school. That’s why I bought it to begin with. Then I finally got it back and the touch screen wasn’t working. I gave up

Good protection plan for the price. I love having items protected, so far BB always honor issues with their products.

Due 2 the Fact that I was having computer problems for quite some time...This was the best Value for my money

I tried to get more because it's the best product I ever bought for my family and my wife and my son loves it

Piece of junk, I have RESET TV to factory spec's several times and RESCAN ALL channels over and over and they come in fine, But.......next day the channels are still there with GREAT signal, it's cable TV, but they are BLANK SCREEN and never come back on. Channels drop off and go away, you have to RESCAN

It was done professionally, on time, and they kept me up to date every step of the way

Also have great experience with install team and always getting the best deal with tt

Best buy has awesome protection plans and can never complain about customer service.

Love this option and so glad I purchased it since I just brought 3 new TVs

Peach of mind is important to me and have this protection gives me such.

Tv broke after owning it for one year and now I have to bring it back. Hoping warranty covers it

I like your total tech program. Its very easy to submit a claim

Always get the warrenty. Really has come in handy in the past.