Customer Ratings & Reviews

Takes forever to get the service scheduled through the agent

Could not and would not have technology without it.

I LIKE IT BECAUSE I USE IT FOR MY TV AND MY COMPUTER

Keeps ur devices protected and gets fixed if it ever messes up

We got this tv back in January and it worked fine for a couple of months, but then started having connectivity issues. It would connect after a couple of tries and stay connected for the length it was being used, but now, it won't connect at all. After checking the wifi, resetting everything, etc. it's definitely the tv that is the problem.

Some protection is better than no protection. Time will tell whether it is a good thing or not.

You guys are selling TVs with dated firestick. This tv does not allow me to download the Xbox app. I just purchased this tv August 2025 and I should be having a issue downloading the Xbox app.

The sales representative that sold it said that it would cover any type of damage at all. That was not the case . It was a total waste of money.

Not as good as used to be. iPhone on it. Battery had to be replaced. Tech did not show up for appointment. But cost from program covered little so trip to Apple Store equal to expense

Called for help. When my connection to the TV my controller did not allow me to speak to it was it was connected to two separate people and neither could help other than to send me out a service person sometime in March. I was very frustrated as I am 83 and Ended up fixing it myself, which, of course leads me to believe that, with a few more thoughtful people who might have made some effort could have offered me assistance which I did not get. Very disappointed I’ve always received all the help I needed

Always good to have protection when you need it have not been in the situation where I needed it at this

The amount of times I’ve gone to a bestbuy store and just been a waste of time. Cancelling total tech and being g my business elsewhere. Ridiculous.

I have been a total tech member for about 5 years now and it getting harder and harder to contact anyone. Now it is all recording tryin g to get help. I am 68 and not a fan of tech stuff but no one answers the phone. Can't make an appointment and the tech support is getting to be a pain in the rear end. Please try to remember there are a lot of us baby boomers still out here!!!

Customer service doesn't serve when needed. The warranty will be needed for poor products and the workers aren't knowledgeable

Not as great as the other extended warranty program they had. But ok.

So far I haven’t had to use it but seems like it will work.

Over the past two years I asked for help on maybe 6 different computer related issues. Zero zilch nada help for any of the issues. Level one technicians is what I got. 2 of which I could not understand without getting clarifications on the words. Finally soo frustrated to have to go in person to get a PSU for one HP system. I cancelled Best Buy Total mess and bought one for $13.45 including free shipping. Don't even waste your money.

Total Tech member protection with copay. Comes free on all products with total tech

I was disapointed this didnt cover the geek squad.

This Best Buy protection plan is well worth the value, and I highly recommend having this protection for all your electronics.