Customer Ratings & Reviews

excellent laptop love all the features ease of view speed storage

Would recommend to anyone who wants excellent service and caring representatives.

I always purchase protection for any large items I purchase from Best Buy. It has come in handy multiple times!

Getting Total Tech was by far the best decision because it completely covers my purchases and provideS exceptional service.

I like the opportunity that was given to us to protect our purchase. This gives me peace of mind.

Looks beautiful in family room easy to assemble. I'm glad we bought it.

A must have to protect your investment Ialso feel better knowing that all of investments are protected

They really help me a lot, and the staff is really nice

This is excellent. I already used it a few times and I think if you use it, it pays for itself. It's great if you want all of your big product to have coverage. The Geek Squad workers re very knowledgeable and helpful

Purchasing power with 24 months zero interest is the best financial approach.

This protection saves a great deal of money, particularly when you buy several products from Best Buy and put it all under one category and you’re covered really great product when you

Love the fact all problems occur are handled by professionals for no cost. Best choice ever at a good price

Great program. The service team is very professional and attentive. The scheduling gets a little confusing due to different team’s responsibilities. With delivering versus install and set up. I have not had to call for a repair yet, but I have several items on this program.

We manage properties and buy appliances quite often - approximately 2-3 kitchens per year, plus random one-offs and thought the protection plan would be of value. When we tried to use the protection plan for a 1-year-old oven, we paid the $85 service fee and scheduled a visit. The problem is intermittent, but the oven beeps like a dying smoke detector at all hours of the day and night, and doesn't consistently heat properly. The part took almost a month to arrive, then the technician no-call-no-showed to our appointment. They apologized and came again after I called wondering where they were. The part didn't fix the issue, so after another visit they mailed a new part and scheduled several weeks later to install it. It was then determined that the part he ordered wouldn't fix the problem, and so no service was performed. Another diagnostic visit was scheduled, and the tech no-call-no-showed again. After coming back now over two months from our first visit, the range isn't kicking an error code out so they won't fix it. They want me to record video, then once we prove it's beeping (which is intermittent so hard to record) they'll schedule ANOTHER visit to try to dignose it again. The policy is to only replace an item after 3 repairs, and if they don't know how to fix it don't make a repair. This is now 7 seperate appointments. 20 hours on the phone speaking to different people to try to get an appoinment, and another 20 hours of time off work waiting for a technician who has an almost 1-in-3 no-show rate. We've been shuffled between different phone numbers and people who have no authority to help. We could've thrown the stove away and bought a new one with the time invested at this point. I'm disappointed in the customer service by Best Buy, who has hurt our image in the eyes of those whose property we manage due to inability to fix a now long-term issue. The warranty is more of a hassle than it's worth for big appliances, and they hope that by no-showing to appointments, they'll wear customers down so you just buy a new appliance from them, because the store isn't the service department.

Really enjoy best buy protection plan to cover products

The delivery of our refrigerator was outstanding! The men were on time, polite,professional and careful. Removing the old fridge was smooth—they watched the corners of the doorways carefully! The text messages kept me updated throughout The day. I was so pleased!

today, we can only buy that which is available. we know that all of these products come by ship and can be damaged in delivery. Now we can buy a product and not be in constant fear that our purchase could become a paper weight; now i don't have to worry about this issue!

Great way to protect your equipment no matter when you purchase

Great value for the price. With total protection all my devices are covered plus you get AppleCare for free.

Remember when you said I wish I’d purchased insurance or protection? That’s why I hit it!