Customer Ratings & Reviews

I’m glad I decided to take the plan for coverage for all the products purchased at Best Buy..

Feel can not not go wrong with 2 year protection. Peace of mind that my purchase is protected.

Best Buy stands behind their promise. I like the fact that this promise is upheld, and they are there if ypu need them.

Great tv nice photo great sound and great price ….

It’s like having insurance on everything you buy for 24 months and you just pay one price nothing broke so I did not have to use it

This is a protection plan worth having in case the merchandise gives you troubles , thank you, Best Buy

Best Buy or the geek squad has always been there when I need them. Every member that I have worked with has been polite, knowledgeable, and willing to do what I need it done.

What a great buy I got at Best Buy on my new 50" LG tv - Wife and I really love the quality - Wonderful picture and sound - With Prime and Netflix More available - It's Great!!!

Great value for the price, you can never go wrong covering your electronics

Got this for my mother-in law's room. She loves it because the screen is much bigger and the picture much sharper. Got it on sale for a great price. All of our TV's are Samsungs.

I buy monitors for my employees, assistant likes it!

I am retired and therefore I don’t have access to tech services from the job. Therefore the total tech membership is the greatest thing that happened to me!

Great services and good prices that beats other stores.

We manage properties and buy appliances quite often - approximately 2-3 kitchens per year, plus random one-offs and thought the protection plan would be of value. When we tried to use the protection plan for a 1-year-old oven, we paid the $85 service fee and scheduled a visit. The problem is intermittent, but the oven beeps like a dying smoke detector at all hours of the day and night, and doesn't consistently heat properly. The part took almost a month to arrive, then the technician no-call-no-showed to our appointment. They apologized and came again after I called wondering where they were. The part didn't fix the issue, so after another visit they mailed a new part and scheduled several weeks later to install it. It was then determined that the part he ordered wouldn't fix the problem, and so no service was performed. Another diagnostic visit was scheduled, and the tech no-call-no-showed again. After coming back now over two months from our first visit, the range isn't kicking an error code out so they won't fix it. They want me to record video, then once we prove it's beeping (which is intermittent so hard to record) they'll schedule ANOTHER visit to try to dignose it again. The policy is to only replace an item after 3 repairs, and if they don't know how to fix it don't make a repair. This is now 7 seperate appointments. 20 hours on the phone speaking to different people to try to get an appoinment, and another 20 hours of time off work waiting for a technician who has an almost 1-in-3 no-show rate. We've been shuffled between different phone numbers and people who have no authority to help. We could've thrown the stove away and bought a new one with the time invested at this point. I'm disappointed in the customer service by Best Buy, who has hurt our image in the eyes of those whose property we manage due to inability to fix a now long-term issue. The warranty is more of a hassle than it's worth for big appliances, and they hope that by no-showing to appointments, they'll wear customers down so you just buy a new appliance from them, because the store isn't the service department.

Great to have this service as a back up plan if something goes wrong.

I have used this twice for price protection purposes. Easy to use, and makes purchasing a TV at Best Buy a great experience as you know that you will always get the best price.

I greatly appreciate the insurance this protection offers. It makes it easier to buy items with higher price tags.

Great tv with a lot of smart capabilities. Netflix, Hulu, paramount and many apps all in one.

Enjoyed and definitely used by me on daily basis. Recommend by a salesperson at Best Buy. Product true to its performance.

This is the best thing to have for anyone who buys products from Best Buy.