Customer Ratings & Reviews

Nice !!............................................

Was not to jazzed about the monthly protection it only covers non essential product…does not cover accidental damages.

Not to happy with this purchase. Once i added it to my tv, i thought it would sound loud but i was disappointed with the sound. For the price, it's not worth it..

Nice Tv enjoy it but, with in the first 2 mo the of owning it a pixel burnt out. Working on getting it fixed.

Trash Service Trash Service Trash Service Trash Service

Bought the plan mainly because I got free install on my TV and Blu-ray player. Plus free removal of an old 27" console TV. Was disappointed to find out that the service would not apply to a computer diagnostic/repair.

Absolute, worst customer care. On hold, 3 separate occasions for over 10 minutes and still can't talk to a human being.

No support should require 3 + hours. Tv has no power cord to know if works. No remote to control if it does and missing left stand. Made the mistake of not opening when delivered (never thought they would deliver anything without vital equipment to use) have been remodeling and put in room in box to be safe until ready to mount. Now I suffer through the long hold times to have a remote to be delivered but not sure how that’s going to do anything since there is no power cord with the tv. After waiting so long I forgot I was on the phone and no idea of how this will be resolved. I have got a screen that doesn’t do a thing for me taking up space and can’t believe they would deliver this. Rethinking any future purchases will not be here. Can’t even contact the store to speak to someone cause all calls are sent to ??? India??? Best Buy is not the Best Buy any longer for me; incredibly disappointed.

Not impressed and right now worried I’ve been taken for the money I paid for a service not paying off. Won’t change this review until I see some worth’s in this program.

THE SERVICE WAS SLOW AND TOOK TO LONG.BUT WHEN I FINALLY GOT TGE SERVICE IT WAS GOOD.

It's a waste of money. It reeks of scam. We will only cover if the unit is bad quality.

Overall this TV was Ok. I did not meet me requirements for gaming and there was bad information given to the salesperson. Aside from that I found the picture to be just mediocre not very bright. That being said would be a good entry level TV for light duty. I ended up returning this and getting another one.

The TV has white backlight spots that are really distracting during dark scenes.

BEST BUY is the WORST company I have ever had the displeasure to work with. I dropped over $8k on TVs and a surround sound system for my new home. The saleman talked us into the total tech memebership which we have kept paying for but now they want to charge me $79 to come out and repair or replace a TV that is supposedlt under warranty. There was no mention of more money only that if we paid $200 each year for total tech we would be covered. This is ridiculous and now i know why Best Buy is in financial trouble. Liars with no customer service.

Do not pay for total tech, they will not fix it or honor their commitment. Purchased a TV and payed for total tech to have it installed and BEST BUY HAS CANCELED OR NOT SHOWN UP TO FIX IT. Contact tech support via messenger and they advised me to bring the TV to my local Best Buy to which the geek squad and management said “they are short handed” and can’t help me. I am a disable veteran that struggles with removing the TV to bring in only to be told they can’t help me. I have called 3 difrent departments. No one cares no says they are sorry. Worst place of business ever. I will never purchase and item again from Best Buy!!!!!!!

Good protection plan for items purchased at Best Buy. Only issue is service fee on replacements

I like the idea that my purchase is protected beyond the manufacturer's warranty.

Good picture..only thing is that i cant stream the internet like a samsung tv..watching movies on web

Best Buy managers have a good attitude, clerks work hard for customer service, but the technicians they send to do installations really suck. Best Buy is a corporation in the hands of very inept, lazy, unprofessional and uneducated installers. I just Can’t believe that is being almost a month since I bought a TV and still it has not been installed. A very abusive customer service. If they have on the overall rating one slot for no stars at all…that would be my selection. I went to two different stores, Dadeland and Miami Beach, since in one of the phone calls with customer service they suggested to go to the store because it was “easier” to schedule the installation. They all “scaleted the order”. Nothing happened… Perhaps this review will open their minds and expedite the installation…

i love the protection plan. The Geek Squad Johnny and Deanne explained everything so thoroughly and answer all my questions. I feel confident with my service.