Customer Ratings & Reviews

worse service ever. Bouhgt this TV, paid for deliver service, and got committed the delivery date, then got a call to change delivery date, then only delivered one piceces without notice nor explaination. Then got a call asking for delivery the purchased TV, said supervisor would call, so far, after 3.5 weeks, nothing heard. online schedule does not work. very stucked now.

Nice !!............................................

This tv was returned due to inadequate sound quality and a faulty remote.

This product is only good for 2 years and you have to keep paying for it if you have to file a claim on it. That's a rip-off.

Not to happy with this purchase. Once i added it to my tv, i thought it would sound loud but i was disappointed with the sound. For the price, it's not worth it..

It takes them a month to tell you if they're going to replace your item.

Was not to jazzed about the monthly protection it only covers non essential product…does not cover accidental damages.

Bought the plan mainly because I got free install on my TV and Blu-ray player. Plus free removal of an old 27" console TV. Was disappointed to find out that the service would not apply to a computer diagnostic/repair.

Unbelievable to me that such a major company that I have been so devoted to would sell a TV with such a worthless remote. The included remote has NO BACKLIGHT.... I can't tell you how many times I've cut off a movie because I can't see the remote buttons. Sure I could and probably will have to buy another...but for some reason I just feel really short changed by LG. Oh well....

Nice Tv enjoy it but, with in the first 2 mo the of owning it a pixel burnt out. Working on getting it fixed.

TV turns off randomly every 10-15mins after 2months. All trouble shooting,timers settings etc checked with no fix. Save your $ and purchase different brand

Best Buy is definitely not a best buy, gave me false information, no support.

Not impressed and right now worried I’ve been taken for the money I paid for a service not paying off. Won’t change this review until I see some worth’s in this program.

No support should require 3 + hours. Tv has no power cord to know if works. No remote to control if it does and missing left stand. Made the mistake of not opening when delivered (never thought they would deliver anything without vital equipment to use) have been remodeling and put in room in box to be safe until ready to mount. Now I suffer through the long hold times to have a remote to be delivered but not sure how that’s going to do anything since there is no power cord with the tv. After waiting so long I forgot I was on the phone and no idea of how this will be resolved. I have got a screen that doesn’t do a thing for me taking up space and can’t believe they would deliver this. Rethinking any future purchases will not be here. Can’t even contact the store to speak to someone cause all calls are sent to ??? India??? Best Buy is not the Best Buy any longer for me; incredibly disappointed.

THE SERVICE WAS SLOW AND TOOK TO LONG.BUT WHEN I FINALLY GOT TGE SERVICE IT WAS GOOD.

Overall this TV was Ok. I did not meet me requirements for gaming and there was bad information given to the salesperson. Aside from that I found the picture to be just mediocre not very bright. That being said would be a good entry level TV for light duty. I ended up returning this and getting another one.

The TV has white backlight spots that are really distracting during dark scenes.

Lasted 28 months, I wont purchase another tv from Best Buy.

Good protection plan for items purchased at Best Buy. Only issue is service fee on replacements

Do not pay for total tech, they will not fix it or honor their commitment. Purchased a TV and payed for total tech to have it installed and BEST BUY HAS CANCELED OR NOT SHOWN UP TO FIX IT. Contact tech support via messenger and they advised me to bring the TV to my local Best Buy to which the geek squad and management said “they are short handed” and can’t help me. I am a disable veteran that struggles with removing the TV to bring in only to be told they can’t help me. I have called 3 difrent departments. No one cares no says they are sorry. Worst place of business ever. I will never purchase and item again from Best Buy!!!!!!!