Customer Ratings & Reviews

BEST BUY is the WORST company I have ever had the displeasure to work with. I dropped over $8k on TVs and a surround sound system for my new home. The saleman talked us into the total tech memebership which we have kept paying for but now they want to charge me $79 to come out and repair or replace a TV that is supposedlt under warranty. There was no mention of more money only that if we paid $200 each year for total tech we would be covered. This is ridiculous and now i know why Best Buy is in financial trouble. Liars with no customer service.

Good picture..only thing is that i cant stream the internet like a samsung tv..watching movies on web

Nice peace of mind protection. You need to renew for the se ond year to take advantage of the warranty.

Best Buy managers have a good attitude, clerks work hard for customer service, but the technicians they send to do installations really suck. Best Buy is a corporation in the hands of very inept, lazy, unprofessional and uneducated installers. I just Can’t believe that is being almost a month since I bought a TV and still it has not been installed. A very abusive customer service. If they have on the overall rating one slot for no stars at all…that would be my selection. I went to two different stores, Dadeland and Miami Beach, since in one of the phone calls with customer service they suggested to go to the store because it was “easier” to schedule the installation. They all “scaleted the order”. Nothing happened… Perhaps this review will open their minds and expedite the installation…

i love the protection plan. The Geek Squad Johnny and Deanne explained everything so thoroughly and answer all my questions. I feel confident with my service.

This seems like an ok product to purchase, though I haven't need it yet.

love the best buy protection plan. with all these tech gadgets in our lives there's always something that is brand new and yet breaks in the first 3 months

The don't know what the actual warranty states. Buyer beware. Read the warranty. South Arlington Tx

I like the idea that my purchase is protected beyond the manufacturer's warranty.

There when I need it. long waiting time and noty alwys able to solve the problem

We purchased this service and have used it for all our purchases. Great to have as we are not technical savy and the Geek Squad is great.

The TV is of average quality. The color function is not always even.

All electronic purchased from best buy so far don't have faulty issues but highly recommended because it's guaranteed by best buy

Absolute, worst customer care. On hold, 3 separate occasions for over 10 minutes and still can't talk to a human being.

Still evaluating but think it’s a good deal overall.

Needed this for house projects very please with it

Trash Service Trash Service Trash Service Trash Service

I will recommend everyone to have this plan as it provides you free instillation and delivery.

It's a waste of money. It reeks of scam. We will only cover if the unit is bad quality.

Having protection gives me a peace of mind in case things happen to the items I purchased