Customer Ratings & Reviews

Read the fine print. After the 24 months you will have to purchase additional warranties and the prices are different for each product. I always get screwed on my warranties. They need to go back to by product warranties. I have to replace my 70" 2 year old TV. Adding more to the global junk pile cause of course I can't use my Total Tech.

I don't like it. You have to pay more to get your stuff fix

Expensive for what you get. I don’t see a big benefit

Nobody should buy this because its way too cheap of helpers that they send to put together

It sucks ... you end up paying 400 for a two year warranty... huh? Unless you plan to buy alot of stuff for delivery (delivery service notorious for damaging appliances)from bestbuy total tech is not worth it.

I’ve provided numerous 5 star reviews over the past 6+ years because they provided a great service. Past tense is key. Best Buy management has dropped install services from the Total Tech plan so now it’s time for my family to drop you.

Have had to deal for almost 6 weeks in fixing my tv. After 2 no shows and 3 cancelled appointments, ended up brining the tv to the store myself. The people in the store were helpful, but for what I paid for this and being a total tech member, my time was not respected at all.

slow, sluggish, not so good picture and wish I had not bought it. First tv was awful and Best Buy exchanged it for a new one and same issue are occurring...It was not so inexpensive that you'd expect such poor performance

long time geeksquad membership owner, BUT NOW DO NOT BUY OR RENEW. They now charge you to hurt you do not purchase for any reason. start with customer service no don't be their victim

Love the protection program. It takes my worries away k ow it is covered ahould aomething occur

This sound bar hasn’t worked correct since it was installed it cuts in and out and never stays on the sound bar. It was a big waste of money and I’ve had them out twice to look at it and I’m a widow and don’t feel like fooling with it.

What a joke pay extended for what only to be asked to pay over and over every time you request advice as a retiree with special needs I now realise this company is a disgusting joke

Big time miscommunications. Was told that a number of services were free, but all of the sudden they want $100 before they left my house. After spending about an hour in the store, I was able to get it resolved, but I would rather be doing something else. Would recommend more transparent communication so the customer knows what they are buying.

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Best Buy sent a 3rd party out to my home and the third party installed the thermoatats incorrectly crossing the wires. Another third party contractor they hired told them an HVAC Tech is required. Best Buy sent the Television Tech.

They canceled my plan without any notice. I’m gonna have to spend hours trying to set up the plans again.

Horrible service they charge you to get it. Then they charge you to fix things that are covered. DO NOT WAST YOUR MONEY!

This one of the only warranty type type plans I’ve bought. For th dollar it’s worth way more than it cost. I’ve had way more service than I paid for it. A real bang for your buck. “It wont let me change the rating but poor it is not, it is way above average.”

WORTHLESS - After spending almost ten hours on the phone with Best Buy I have been unable to resolve any of my issues. Complete disregard for my time - three different supervisors promised a call back and none did.

Screen was crack inside the boxhad to return it and get another one