Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 1923 reviews
(1,923 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad oline customer service is horrible they now nothing cant call the store either got to ride there
No, I would not recommend this to a friendRated 1 out of 5 stars
Total Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total Tech has no idea what it is doing. They schedule appointments and people show up who don't have the information, instruction or item you ordered. Unbelievable how bad this service is.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service everything is overseas
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have lost all my trust in being a total Tech about our. This year. This service is gone down hill and I am walking away from best buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed mount
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took several times to get tv mounted with Soundbar. Made apts for sound bar without tv being mounted. Customer service is horrible in the store
No, I would not recommend this to a friendRated 1 out of 5 stars
Car install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best at installs. Guy messed up my whole car with wiring. Had to wait month to get it fixed and it was awful
No, I would not recommend this to a friendRated 1 out of 5 stars
I don't know yet if this work or not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I have to use it I'll tell you if this work. Why do you want I'll say something withow know it about?
No, I would not recommend this to a friendRated 1 out of 5 stars
Ppp.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled it they couldn't even srt up my tv i Canceled ir
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection package
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The protection package is a great buy. It also comes with free installation on all items purchased from best buy
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointment with results of this program with one item needing to be replaced.
No, I would not recommend this to a friendRated 1 out of 5 stars
n/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not purchase a sound bar with this order. Not needed as have surround sound in place
No, I would not recommend this to a friendRated 1 out of 5 stars
Not complete
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My relevision is still sitting in the box waiting to be mounted. Nor esponse from geek squad.
No, I would not recommend this to a friendRated 1 out of 5 stars
unhappyzen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless, waste of money. Product not hooked to my devices
No, I would not recommend this to a friendRated 1 out of 5 stars
Lies
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lies lies lies they say you dont have one and hang up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Annoying "free" you can't decline
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never wanted this "free" item. You cannot decline it!
No, I would not recommend this to a friendRated 1 out of 5 stars
NEVERAGAIN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why would I still have the Protection plan if don't have the T.V.
No, I would not recommend this to a friendRated 1 out of 5 stars
Good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly have no complains! So far it’s going good!
I would recommend this to a friendRated 1 out of 5 stars
Not The "Best Buy" For Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Up to 24 month protection (not above an beyond the manufacturer's warranty, per BB), but you must pay another $199 for the second year of coverage.
No, I would not recommend this to a friendRated 4 out of 5 stars
The "Peace of Mind" Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always add Best Buy Protection to my larger purchases like the iPad and kitchen appliances. It gives me huge peace of mind knowing that if anything goes wrong, I’m covered. The monthly payment option makes it very affordable, and the claims process has always been straightforward in the past. It’s a small price to pay to protect my investments!
I would recommend this to a friendRated 1 out of 5 stars
Unprofessional employee.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unprofessional technical workers. The behavior of the employee is very unprofessional and dangerous.
No, I would not recommend this to a friendRated 5 out of 5 stars
Not Unhappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont know why not however had to return a TV cause a suggested deliverer gave the idea for a newer model so I picked it up and got BB Protection. no unhappy
I would recommend this to a friend