Customer Ratings & Reviews

This is a great TV and i wouod buy again. The picture is great.

The protection plan saved me money on delivering my new 76 inch tv to my house, installation & troubleshooting any future issues I may have.

Protection and support is always needed! You feel a sense of security when you know if something goes wrong you can get it replaced or repaired!

This is an excellent benefit if you are buying electronic products takes all the worrying out.

My son loved it, it's good, we hadn't changed it for 3 years and it's great.

They helped me put my TV up for a good price and they always do a great job

Excellent protection plan because it covers anything you buy from the store!!!

Great service product recommended with all products.

Gives you the extra protection in case something happens.

Great investment to protect anything you buy . it automatically protects ur investment

Bought this in combination with Total-Tech I hope I don't have to use it, but I have heard good things about the process from people that have!

Please consider getting this warranty! It gives you so much peace of mind! You have many benefits if you choose it!

Great service. I love getting my stuff at Best Buy.

Very helpful to have extra protection for products. I like it.

The coverage is convenient and affordable. Best Buy gets an A+ in this regard.

I got an extra 24-month protection plan so how could that be anything but great

I'm sad to have to say this, but the support program has changed. I've never, ever, had to make a claim after 20 years+ of buying individual BB warranties, and then when this program began, since the universal coverage started. I just had a Dec Christmas TV gift stop working (irritatingly, 1 day after the return purchase window closed). I researched how a TV repair should work...bring it to any BB store. It turns out, that TV's under 50" don't work this way. Rather, you must call the vendor (in this case, Sony). Rather than write a story, I'll summarize it like this: the program no longer works as it used to, and certainly not like how individual product warranties worked. I've had to unbox and re-box the TV 2 times to take pictures, after attempting to return, and will likely have to pay to ship it. I've also had to keep repeating symptoms over and over to BB repair group, and then once again, to the OEM vendor support. Conservatively, I've spent around 3 hours on the phone. Extended warranties with other stores and organizations, particularly premium warranties, just don't require any of this. That's the whole reason for plunking down a couple of bills ever y year -- so that if you need it, it's there for you, with a minimum of hassle. The experience has been so negative, that after considering how I've never otherwise ever have had to get a product repaired, I'm really thinking of just canceling my "membership". The warranty here really does nothing for you in year 1, as you must go back to the manufacturer. My credit card otherwise covers the second year (so does yours, in all likelihood). I'm not seeing any value in the membership. It doesn't work as competing warranty offerings from other vendors. You should investigate 'what would happen if' you had to make a big-ticket return, before signing-up for the program. You may find it won't really cover what you're expecting.

The product is a must have for todays electronics and the few times I've used it I was very satisfied.

Gives you peace of mind knowing any product you purchase will be covered and any big box item you need installed or wall mounted will be free if you have total tech

Not Being Tech savy, this plan comes in handy. Mike at Crystal Lake Geek Squad is always so patient with me. Free delivery and installations are a savings also.