Customer Ratings & Reviews

It is what it is. typically only needed with stuff that requires physical use. Manufactures warranty will cover anything this would.

Bought TV last Thursday with app set up for 10/27. The associate assurred me that everything will be installed and taken care of in one day. . Got text messages and emails to confirm the app. Had to scheddule time off from work. Today 10/26 around 2:30 pm I called to make sure the app is all good and set. Spoke with the rep and confirmed all is good. Around 3.30pm get text message that the app was cenceled. Called the number and I was told that app was canceled because the product was unavailable. Asked me if I want to cancel. I asked how the product is unavailable when I bought it and paid last week. No answer. Than the associate recommended me to go to the store and pick up the TV my self. He said " It will be a lot easier" So why I am paying TOTAL TECH service when I am receiving any service. What a Joke !!!!!

Is my first time getting protection plan for a electric.

They only sent 1 guy for a 75” tv it should have been 2

I purchased in mid-december, mid July and the screen went out. Had to wait one week for repair to come with my "Tool Tech" membership at which time they discovered they have to order parts. Repair scheduled a week later. So, two weeks w/o TV that is 6 months old

Having multiple problems with Television. Contacted Geek squad, they emailed me some directions, my husband tried them, didn’t work, now this morning TV won’t shut off.

Warranty sucks, bought my 86" tv, after 6 months, there's a crack. I was told accident damage for products are cover when I bought the warranty so I brought the tv to the store, they didn't do anything, just told me it's not cover. I left the tv there told them they could have it, never buying any tv from them ever again.

terrible service... Do not buy Best Buy protection of Geek Squad

I have been saved by getting the Best Buy Protection many times, I have it on most items I buy from them

Good value for the money and the services that come with it. Excellent for Best Buy repeat customers

I got this protection plan because it had good coverage, for this reason I bought 99% of the appliances from BestBuy. I got notification that renewal will be automatically billed to my BestBuy credit card which made it better. Due to BestBuy errors and their technicality I have lost my coverage , and their is nothing that can be done. Customer service agents have terrible service, no regards and empathy. Even a programmed machine would have been better.

Have already used this a couple of times. It covers all my devices, and is very worthwhile!

Very disappointed that protection program benefit changed. The decreased benefits are not worth the money even though the cost decreased. This past year before it changed I specifically came to best buy to purchase a dishwasher, stove, microwave and security cameras because it included free delivery and set up with the old program.

Protection plan renewed with my total tech subscription . Very happy with extended plans .

This has been an invaluable protection plan and has always been available when I needed it.

I absolutely love my Best Buy protection plan as it has helped me in a few occasions now.

Really great tech support. Bought two TVs with it. Installation and techs are super.

All defective items even with geek squad members ( they dont acceot it) instead they let you go to other place like dribbling a ball

Always have my Best Buy Protection plan. Usually not needed but great when you do!

Had some HDMI issues with a new TV i had gotten and was able to exchange it easily.