Customer Ratings & Reviews

This stinks! I wanted to buy a real 5 yr extended warranty but they won’t let you if you are a total tech member. They just give you a two year warranty that requires deductibles and limited to two repairs per year. This is not customer service.

Sound Quality is Ok not Great. Expected better sound Quality from Sony.

Total Tech membership since you changed, went up in price got less than half the value not worth it at all

This is the worst TV I have ever purchased. I has so many glitch's, is so difficult to operate and is not what the saleperson told us it was capable of

Why if I price match an item I bought, the protection is taken off?! If I pay for membership, why BBuy don’t cover my item?! It is not worth it. Thieves

Nothing as described and the employee said something and did aomething else

nice but over priced I would like to see it a bit lower

Don’t buy total tech … Best Buy has the worst customer service

They don’t stand behind their product and they will argue with you

WORTHLESS! I have spent over nine hours in the past week trying to resolve different issues and none have been solved!

I would never have bought the tv if they said I had to return a 55 inch tv myself to a store. It is ridiculous.

Too small you too to slow I think I should have known better than to go that low on price brand or model

Bad service my tv was put up bad and still didn’t get my new one been waiting since nov 12

Still sitting in box. Waiting for an appointment. It has been about 3 montha.

Totaltech broke cable and didnt fix it. Poor service.

Best Buy's Geek Squad Protection Plan is an absolute game-changer for anyone investing in premium tech like the AirPods Pro (2nd generation). For just a small add-on fee, it extends your warranty beyond Apple's standard coverage, including accidental damage protection, battery service, and even loss/theft options on select plans. No more worrying about drops, spills, or wear and tear—Best Buy handles repairs or replacements swiftly at any store. The claims process is seamless: File online or in-store, and their experts get you back up and running fast. Unlimited claims? Yes, please! It's peace of mind in a chaotic world. Pros: Comprehensive coverage, quick resolutions, nationwide support. Cons: None I can think of. If you're buying from Best Buy, this add-on is essential. Rating: 5/5.

I demand a refund because of damage left on my walls

I decided to add the Monthly Best Buy Protection plan to my purchase, and it has already given me a lot of peace of mind. What I appreciate most is how simple and flexible the coverage is. The monthly option makes it easy to manage, and knowing it can extend up to 24 months gives me confidence that my device is protected for the long term. The plan covers issues that can happen unexpectedly, and it feels reassuring to know that repairs or replacements won’t become stressful or expensive. The claim process is clearly explained, and the support team has been helpful whenever I’ve had questions. I also like that there’s no long-term commitment since it’s month-to-month, but the coverage still feels complete. Overall, this protection plan adds real value to my purchase. If you want extra security and an easy, flexible warranty option, this is definitely worth considering.

Guy didnt care, attached my 68" TV to drywall, not studs!!!! He only wanted to plug it in and leave. Wouldnt hook up my peripherals or anything. A few days later legit Geek Squad came to install another tv. Thats when I was told about the tv mount not hitting the studs. So I had them fix it. Best Buy mgr reimbursed me the next day since I was a Tech member. You can request Geek Squad only- no 3rd party - come to your home. Do it! They connected all my peripherals to both tvs too!

Only purchased for the "free" installation and the "free" moving of the previous TV. I should have read the entire program details before purchase because the moving of the TV is just that. They will move the TV from one room to another, but that is it. They won't remount the TV for free. As far as "protection", in my experience with LED TV's if the TV works thru the first 2 weeks without any issues, it'll last for the first 2 years without any issues.