Customer Ratings & Reviews

have not had to use this service as of yet as the installation went well

membership is too expensive. it should be $80 the most for 1 year. paying $190 isn’t bad if you have multiple appliances or tvs. best buy needs to honor the customers more with better pricing on memberships

Tv is great and very easy to use. I have bought several samsung tvs

Nice perk of being a TotalTech member. Haven't used it though.

Good for the warranty on the costly products such as tv

Good product. Would recommend this for sure. I would use it.

Did what it was supposed to do. Served its function

Get it when you buy from Best Buy , Good use for emergency.

Sounds great we really like the system hope to upgrade more 2 to it

good value for mobey jaje surebu tske advantage and use it

Good! Works great for the purpose it was made for.

Great looking TV, sound is not the best but great picture

Good and easy to use very well belt easy to install

I plan to use this often over the next year!......

So far so good. Haven't had to file a claim yet so we'll see. Not sure I will continue after a year depending on the use. I gave it a try after buying a new TV and Apple watch.

Called for service and came out before Thanksgiving. Now its Feb 2024 and still haven't seen are heard about the replacement parts.

I’ve always trusted BestBuy and their commitment to policy—until lately. They dropped me from the plan—that I paid for yearly—because they put into place a different plan. There was no warning. there was no confirmation. I discovered that I no longer had coverage on my refrigerator, dishwasher, microwave, or oven. She they dropped the plan, the units were about a year old. The refrigerator needs repairing. I’m out back! They claim laps of payment. How? It’s never happened before because it’s automatically deducted from my account.

Gave it a 3 since I have not called for technical support yet but will do so soon since I have some questions regarding my Denon AV receiver. Hopefully they will be able to answer my questions.

Hope you never need to actually use this service. It's taken me over an hour to even get an appointment set up to have someone come look at my TV. When I finally spoke to a person able to set up an appointment, the appointment window is any time from 7am to 7pm, with someone letting me know the day before what 4 hour window is most likely for them to show. How is this functional for anyone who works? If you ever actually need to use this benefit, be someone who has unlimited free time, because you'll need it to 1) set up an appointment, and 2) to actually use the service. I dropped 2k on a fancy TV that has lasted less than a year before crapping out, and this is the experience invovled in using the protection plan. I have a lot of regrets at this point.

I have not had a chance to use this yet and I hope I won’t but it’s nice to know it’s there