Customer Ratings & Reviews

Do not purchase! Waste of money! No assistance -deliver in box,no help. Don’t even know if it works or is what you ordered. Most ridiculous delivery system.they take your working tv and leave new one,which 2 seniors cannot unbox and lift. So you are stuck with no tv till you throw a tip to delivery men to unbox it. Still without tv for viewing.

Total Tech is a savings initially when you bundle all your needs. We won’t renew it.

Have been paying for the yearly "Total Tech" now know as "Total" ever since late 2021. First time I had to use it on an LG OLED I bought six months ago. When I contacted Best Buy regarding my OLEDs issue, BB did not want to have anything to do with the warranty process. They simply told me to call LG since the TV was still under manufactures warranty. I was told at time of sale on this expensive warranty that I would be dealing with BB and it would be very quick fix or replacement of my OLED. This is not true.

After paying for this service, I was told by Best Buy on the phone that my defective HP Ink Jet Printer purchased at Best Buy was covered for labor if I brought to my local store. After making an appointment and bringing the printer to the store, I was told by the Geek Squad rep. that Best Buy Geek Squad doesn't repair printers, and I should purchase a new one. No acceptable practices.

"The Best Buy Protection Plan exceeded my expectations! With comprehensive coverage and swift assistance, it provided peace of mind for my purchases. A smart investment for safeguarding your tech investments."

Yessir. This is a great service to acquire from the geek squad.

I feel like if you buy something like a Hisense over a Sony then it might be worth it for that peace of mind but idk if it's worth buying for a Sony or Samsung where there's better quality but I could be wrong. It's like most things in life stuff happens might be great to have it if something goes wrong but could put that money elsewhere if not.

I wish you offered longer warranties. My TV went out right after the warranty.Spent $1600 on that TV.

This Breville microwave quit after 14 months. I paid over $300 for this unit. The sales person said it was the very best. My last couple of microwaves lasted 15-20 years and were replaced for a small size. I'm very disappointed in Breville.

I am glad I could get my new TV protected so I have more peace of mind.

Good to have, but I hope I don't need to use this.

Water was leaking under water disposal into freezer compartment. Quite a mess. Repair was covered, promptly scheduled and completed. Glad we had the plan.

The total tech program provides the Protection program. It really eliminates any concerns I have regarding the product. It gives me a carefree feeling!

Not really any better than my old Geek Squad service. The cost is twice as much.

The additional protection plan that is active for the purchases that are included in the Total Coverage is a good deal and gives you peace of mind.

Increased the price and removed all the benefits. Good for nothing to have this service anymore

Been a Best Buy customer for over 30 years. They are the most dependable and reliable company. I have never had one single problem with them.

If you live on a military installation they will not come on post ended up building it myself after being told they could come on post. Also some how they was overbooked even tho I had an appointment. Other than that feel like they’d be a great help just not this time

Will not know the true value until original warranty expires.

Protection plan is not similar to other companies who offer their plans. Best Buy plan still requires you to pay service fees for faulty products outside the manufacturer window. The service fees are also higher than listed on their page. As a Total Member, I asked for a discount of 20% as it says, but was told that did not apply to the service fee. BEWARE!