Customer Ratings & Reviews

Waste of money, they didn't install the washer and dryer and had 4 days of problems with their customer service. They don't do anything correct. They uninstalled a baby gate and never put it back and then smudged grease and dirty on our walls and railings.

Wouldnt buy again. They changed the terms in the middle of the contract and you still have to pay for tepairs, set up etc. NOT WORTH IT!

The mount I purchased does not allow me to install anything without removing my 86 inch TV off the wall. I called and asked if I purchased a new mount from bestbuy if they would install it and I was told not without another $200 charge. This will be my last time going with total tech or a bestbuy install.

Not exactly sure what this service does. So I have to give it a low rating for now.

Useless people supposed to be professional but never shows and you paid 179 plus tax for nothing Always cancel your appointment and reschedule for next week Now I’m waiting for 28 days and counting

Additional charges were not told To us so we are a bit surprised

This membership will not repair items not bought at Best Buy though they advertise they will. Most repairs are not covered and most items will not be covered. Save your money. I promise!!

They don’t fix anything and they have no clue of what they are doing terrible experience still waiting to fix equipment from 8 months ago terrible don’t waist your time

So far I’m not impressed. I had to return 2 items and the only reason I wasn’t hassled was because I was in my original 30 day return. I ordered a MacBook Pro that was supposed to be delivered and it was sent to the wrong house. Now I’m dealing with horrible customer service

takes over a week for the tech to show up then the tech has to order parts take another week then they still cant fix it and they want to send another tech. 3 weeks without a refrigerator

The first time I needed technical support I got nowhere via telephone support. I had to wait over 2 weeks for a geek squad member to come. I ended up calling the Lg tech support and they came in 2 days. This support protection is useless.

Not worth the costs. I'll have to take 3 days off work to get my TV fixed, if they can fix it, so have lost more in income than I paid for the total tech service. The process is horrible.

Do not buy. Takes over 1 month to fix broken products. Very bad customer support on trying to get the service you pay for.

This is a crock of crap and the whole geek squad is a waste of time

Stopped working after 1 month of BestBuy installing for radio and No appointments at bestbuy close to me. Bestbuy an over hour away is 2.5 weeks out. Why have tech help

Do not purchase Geek Squad service! We ended up troubleshooting ourselves and was told it was a recalled Sonos beam. 2 technicians could not figure out issues...

Absolutely useless. Not helpful at all. Will never do this again!

This is too expensive. I wish they would lower the price

Useless for items over 2 years. Renewal is not applicable for older purchases accusers w/protecton plan.

Incorrect information provided when we purchased television. We canceled policy after I read more about it at home.