Customer Ratings & Reviews

Have not used on my washer or dryer yet. With the service I’m getting for my TV, I hope I don’t have to use this protection.

Haven't been able to use it yet but it'd probably be useful later

Be a member and get all the protection you need plus more! Never was one to buy more protection than needed, however, the value of being a member has saved me more money than not buying it. It is worth buying the membership and extra-protection. Don't miss out on the deals right now!

I'm not sure exactly what is included with the protection plan, but it made sense to get it.

For SONY i think the blurred screen to start up is annoying.

Have been paying for the yearly "Total Tech" now know as "Total" ever since late 2021. First time I had to use it on an LG OLED I bought six months ago. When I contacted Best Buy regarding my OLEDs issue, BB did not want to have anything to do with the warranty process. They simply told me to call LG since the TV was still under manufactures warranty. I was told at time of sale on this expensive warranty that I would be dealing with BB and it would be very quick fix or replacement of my OLED. This is not true.

Nice product although although I had to wait and extended time for delivery I guess because not a stop they couldn't explain the reason

Do not purchase! Waste of money! No assistance -deliver in box,no help. Don’t even know if it works or is what you ordered. Most ridiculous delivery system.they take your working tv and leave new one,which 2 seniors cannot unbox and lift. So you are stuck with no tv till you throw a tip to delivery men to unbox it. Still without tv for viewing.

After paying for this service, I was told by Best Buy on the phone that my defective HP Ink Jet Printer purchased at Best Buy was covered for labor if I brought to my local store. After making an appointment and bringing the printer to the store, I was told by the Geek Squad rep. that Best Buy Geek Squad doesn't repair printers, and I should purchase a new one. No acceptable practices.

I was on phone 2 hours and still couldn’t get the defective Hisense switched out for a Sony Bravia. Disappointed in service. Couldn’t understand immigrants. Accents are heavy.

Total Tech is a savings initially when you bundle all your needs. We won’t renew it.

Yessir. This is a great service to acquire from the geek squad.

"The Best Buy Protection Plan exceeded my expectations! With comprehensive coverage and swift assistance, it provided peace of mind for my purchases. A smart investment for safeguarding your tech investments."

I cancelled it. Two years @ $180/year to get a second 12 mo's warranty. Not close to being worth it.

I feel like if you buy something like a Hisense over a Sony then it might be worth it for that peace of mind but idk if it's worth buying for a Sony or Samsung where there's better quality but I could be wrong. It's like most things in life stuff happens might be great to have it if something goes wrong but could put that money elsewhere if not.

This Breville microwave quit after 14 months. I paid over $300 for this unit. The sales person said it was the very best. My last couple of microwaves lasted 15-20 years and were replaced for a small size. I'm very disappointed in Breville.

I am glad I could get my new TV protected so I have more peace of mind.

I’d give less if I could. I’ve been on the phone with Lg off and on for four days and now an hour into a call as they are doing everything possible to not deal with my non working dryer. Total Tech care - yeah right!! They were quick to say they did not have tech and had the nerve to bring up COVID in June 2023. Passed me on to LG which is a joke. They will do, as Best Buy did, everything possible to string you along in an attempt to wear you down. I’d advise against buying any service agreement that won’t stand behind its promises.

Protection plan is not similar to other companies who offer their plans. Best Buy plan still requires you to pay service fees for faulty products outside the manufacturer window. The service fees are also higher than listed on their page. As a Total Member, I asked for a discount of 20% as it says, but was told that did not apply to the service fee. BEWARE!

Good to have, but I hope I don't need to use this.