Customer Ratings & Reviews

I couldn’t even get a cash refund for a defective product that ended up breaking a week after the 60 day return policy I wouldn’t recommend at all it’s a waste of money and a waste of time I wouldn’t recommend buying anything from Best Buy ever again I even saw a classmate, returning and exchanging some of the products that he had bought some headphones That ended up breaking as well. Cheap products for an overly priced option.

It was an Excellent Choice to obtain the Best Buy Protection Plan.

The negative review pertains to terrible customer service by Best Buy. I highly suggest not using Geek Squad. The lead time for service was unacceptable and then less than 24 hours before my appointment they notified me it needs to be rescheduled. I spoke to eight representatives on the phone trying to get it rectified to no avail. Buy your products elsewhere and mount yourself or higher a handy man.

I have a total text membership it protects all my purchases

Additional Protection on top of that offered by Samsung.

Everything is just fine ! Highly recommended! 5 stars!!

I would highly recommend this to a friend it was good

Very happy with the service and happy with the results

Good value compared to having to replace your purchase

Works great..........................................

Great buy. Great quality and I recommend this product

Worthless since I can't get the Geek Squad to come out to see what is wrong with my tv they just installed that won't turn on now.

Great to have just in case……… ……… …….,,,,,,,,,,,,,

Not too happy.. Its a mission to make an appt, and when they came out they couldnt put up my tv.

Waste of money, they didn't install the washer and dryer and had 4 days of problems with their customer service. They don't do anything correct. They uninstalled a baby gate and never put it back and then smudged grease and dirty on our walls and railings.

Not easy to install on Chromebook. Says it’s out dated

i already purchase a tech plan with the geek squad so the protection plan is somewhat redundant.

I can only give my opinion and this service should be based on your needs

Wouldnt buy again. They changed the terms in the middle of the contract and you still have to pay for tepairs, set up etc. NOT WORTH IT!

So far I’m not impressed. I had to return 2 items and the only reason I wasn’t hassled was because I was in my original 30 day return. I ordered a MacBook Pro that was supposed to be delivered and it was sent to the wrong house. Now I’m dealing with horrible customer service