Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1341 reviews
(1,341 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
do not purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.takes over a week for the tech to show up then the tech has to order parts take another week then they still cant fix it and they want to send another tech. 3 weeks without a refrigerator
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy total tech or warrantee thru best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the costs. I'll have to take 3 days off work to get my TV fixed, if they can fix it, so have lost more in income than I paid for the total tech service. The process is horrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Takes over 1 month to fix broken products. Very bad customer support on trying to get the service you pay for.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t not recommend tech help if needing appt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1 month of BestBuy installing for radio and No appointments at bestbuy close to me. Bestbuy an over hour away is 2.5 weeks out. Why have tech help
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not purchase Geek Squad service!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase Geek Squad service! We ended up troubleshooting ourselves and was told it was a recalled Sonos beam. 2 technicians could not figure out issues...
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a crock of crap and the whole geek squad is a waste of time
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy Support
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely useless. Not helpful at all. Will never do this again!
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless for items over 2 years. Renewal is not applicable for older purchases accusers w/protecton plan.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too Expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is too expensive. I wish they would lower the price
No, I would not recommend this to a friendRated 1 out of 5 stars
Misleading info provided
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incorrect information provided when we purchased television. We canceled policy after I read more about it at home.
No, I would not recommend this to a friendRated 1 out of 5 stars
Complaint
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for Geek Squad and got a third party to install my new 65” TV They did not know how to even set it up. Will never pay for Geek Squad again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Gift card
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whats there to say? Its a protection plan, im only filling this out for the gift card.
No, I would not recommend this to a friendRated 1 out of 5 stars
nope
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nope not worth it there is always a hidden fee at the end save your money just but a new one if broken
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Misrepresented - I am still trying to get the promised discount that will apply to a future purchase.
No, I would not recommend this to a friendRated 1 out of 5 stars
To expensive
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is okay you can get better price from other vendors just because is Best Buy they want to charge you to much money
No, I would not recommend this to a friendRated 1 out of 5 stars
What a waste
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.think many times before buying this. It may be helpful to you if you are not technology savvy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No call no show! Total tech membership is a waste of peoples time
No, I would not recommend this to a friendRated 1 out of 5 stars
NotGreatGeekGuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No responses to my issues. Sound quality is either very poor or Geek Squad didn’t install it correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
BEST BUY IS THE WORST!! They cannot keep their wor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY IS THE WORST!! They cannot keep their word!
No, I would not recommend this to a friendRated 1 out of 5 stars
Total Tech Support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Total Tech coverage and now my Web Root protection has expired. Coverage is not good.
No, I would not recommend this to a friend