Customer Ratings & Reviews

Quality is good for the price. Okay with making the purchase again.

Works well, glad I got the geek squad protection on this.

Word of warning . . . if you use reward certificates to pay for even part of your item - THAT portion of the purchase is only refundable for 90 days. I learned this the hard way. I purchased an item for $149.99 and got the warranty as part of the membership. The item stopped working after about 14 months and I took it back to my local Best Buy after making the required appointment with their Geek Squad. I drove 75 miles to the store at which point they offered me a credit of $29.99 because I had used $120 in rewards certificates when I bought it. On their end that showed as a discount (suggesting that someone at the store offered me an 80% discount apparently) and they could only offer me what I actually paid for the item. I got pretty irate and showed them on my phone that it was NOT a discount but rather reward certificates but it did not matter. On their end it shows as a discount and that's all they care about. Personally, I have always treated the reward certificates like cash - and when I have them I use them because they expire. Not after today. DO NOT USE REWARD CERTIFICATES TO BUY ITEMS IF YOU WANT THE WARRANTY TO APPLY. The local store could not fix it or replace it so the best they could do was 20 cents on the dollar as a store credit. The warranty might still be OK if you only pay with cash but most people use these certificates as they are awarded and if you are like me and (used to) get a lot of stuff - the rewards can sometimes pay for your entire order (or most of it). Well today I learned you should NEVER do that. In fact, at this point I would only suggest buying consumables with reward certificates because it essentially voids the warranty by reducing the coverage to what you were out of pocket when you bought it only. Buyer beware.

Stopped working with in 6 months. Took to a shop and was to far damaged to fix.

Not bad phone but i would spend the extra money to get a little better phone.

I have had a “paid membership” for five years. I typically go to the same Best Buy. But one time I took my daughter to a different Best Buy one time and somehow was signed up for a new membership coverage. The old one expired so for about five months we had two coverages and I didn’t know. When I went to use the insurance I had it was no longer there and the company wouldn’t recognize What happened. So the equipment that I had purchased that should’ve been covered under warranty failed and when I went T is the coverage (one time) I wasn’t able to use it. So basically I paid over $1000 for insurance that I was never able to use when in fact I did have a rightful claim.

wish Samsung would offer at a minimum a webpage to learn how to use device, thank god for random youtube creators

Best buy took three attempts before installing my refrigerator. Hours spent on customer service to get the job done. Then my ACs. Firt installer said he needed a second person to remove the AC because it was attached to the window frame. . Over a week later he came back with a colleague. The two were unable to remove either AC. The told me I would have to get a window frame specialist to remove the ACs. Remembering the incompetence with the fridge, I called my super to check. He removed both AC s in less than ten minutes. I was unable to get customer service to arrange haulaway or installation. I got a case number and was happy not to have to repeat the issues each time I called. I tried using the case number 3 times. On each case I was put on a long hold then disconnected. Cute. I noticed there was a return by date. Not wanting to be stuck with your mess, we used the shopping cart and my husband's walker to return the ACs. You should be ashamed. I have shared my experiences with Best buy with my community. Word of mouth is powerful.

Useful device, MagSafe helps prevent devices not being charged when left overnight.

The Monthly Best Buy Protection is worthwhile based upon services provided

The phone is pretty slow has no storage and gliches sometimes

Deacent phone for the price. Great value. Works really good.

I wanted an expensive cell phone for emergency use should something happen to my primary cell. The cell phone I purchased was priced reasonably but I have not been satisfied with it. The learning curve has been very steep and I still cannot use it. I am hoping I can find my old iPhone 8 and plan to use it,

The product was ok not mych to say about it. You can get it

Never left the store with it. Customer service couldn't get it connected. I had to pay 40 dollars restock fee although I never left the store with it

Since first day it was having problems with the screen turning white while turning on.. and after 3 months it began to turn off and the screen now needs to be replaced.. i would stay away

Its an ok phone Only got it to play Pokémon go on it

The phone is good for minimal usage, however it is very glitchy and laggy. I suggest you go for a better model / samsung for the same price range

Great, goo quality and a very good price. Best buy helped with all my questions.

Problems with phone very first day unable to make calls