Customer Ratings & Reviews

This plan is worth it. Offers peace of mind and Best Buy always delivers when it come to their services.

Very good protection plan to give you peace of mind for 24 months if something should go wrong.

Was so excited for this phone... it crashed in less than a month though. Battery expanded. Thank goodness for the warranty and protection plan

I bought the phone and shipped it overseas and they told me that it’s not unlocked . Now i am stuck with a useless phone and don’t have any way to return it

My daughter loves her new phone lots of memory so she's able to download lots of games

So I tried this phone out just in the interim to see what it would be like to buy a cheaper phone. You definitely get what you pay for. UI doesn't respond often and sometimes when I'm at work I can't even place a call. I know it's my phone and not my service because I have another phone and the call goes through every time. This is a great starter phone for a kid or a teenager, definitely not something any serious adult would want to have.

need new phone this one is great or my granddoughter she loves the phone

Good so far. Nothing wrong with it. Will update after a year of use.

Always a plus to have protection, why I always buy at Best Buy

It's a Great phone my daughter love it!!!!!!!!!!!!!!

Mom loves her new phone and its easy for her to use.

Bought for family. Works well so far no complaints.

Fabtastic prodcut that i highly recomend!!!!?!!!!!

Totaltech is a joke i have never in 15 years been able to get anything done with bestbuy protection of any kind. I bought a door bell the sent a guy out that couldn't install it, i bought cameras they couldn't put the plug inside the wall. I had to do it mysalf. The sale person insisted the this totaltech could install the new cameras i bought but like everything else i bought for them it was behond thier capable.

When I purchased this phone,I did not expect to inherit the previous owner's problems. "WHICH I DID" the phone number that your tech gave me had a lot of nuisance calers that I can't get ridd of. I feel that they should give new customers numbers that ard clean like the vendors do. When someone turns in a phone then that number should be wiped clean or distroyed. Don't pass someone else's phone onto an innocent person. "IT'S NOT RIGHT "

No paperwork was given to reiterate what is actually covered with the expensive plan.

It's always good to have extra protection with a cell phone and best buy makes it easy.

not to buy phone from best buy, they have retocking fee

Had to replace phone the day after purchasing, during swap out, the technician canceled my monthly protection.

they don't cover anything- so why have it? check the fine print