Customer Ratings & Reviews

This phone is so much better than my old Motorola ..easy to use and phone clarity is great!!

Having to get a new phone was daunting for me. There's so much to know about what they can do. The protection plan is just a smart thing for me to have as security. On its own, the beautiful case is rather slippery in my hands, & I worried it would get dropped often. While I did find a Great case for it that helps, the protection policy gives me real peace of mind for anything that might happen in the future. That's a real stress reducer!

Done noo hassle. Computer works fine after detailed with printer.

Even without an appointment Best Buy's still offers to help.

Great service super knowledgeable employees. Geek squad service is worth paying for.

Best buy protection is the best deal out there. It covers all my devices and makes it easy, straightened and painless to address or replace issued or broken devices -which for me is usually my phone but they also replaced a dropped and broken laptop.

Bought a galaxy cell phone for my husband and super happy with the purchase

The best subscription on the market, perfectly covers any incident.

Best buy's protection in legit. I broke my protected phone and they stopped carrying that phone as I purchased it at a discount as they were phasing them out. So they just gave me the $900 bucks back and I bought the nice newer phone as they were phasing that one out.

The protection plan is acceptable. Have not had to use it yet

I don't usually buy the protection plan but with electronics I think it's best.

This is by far the best option. Having someone on site to look at my phone is what makes a world of a difference. I'm glad that I purchased the protection plan. I wish it were more cost effective though.

STRONGLY SUGGEST AS THIS IS GOOD TO HAVE FOR PEACE OF MIND

When purchasing 3 new phones for the family, my first thought was, "What kind of protection can I get" Best Buy Protection Plan is the best comprehensive plan for the family's money, it has more protection than many other.

It is a peace of mind for an expense device, nice to have

So glad they have this. It just makes sense. And all your purchase items get added at the time of purchase. But remind them just in case human error happens and someone forgets.

First new phone in almost ten years. Love Samsung. Great quality and has everything I need.

Although the phone wasn't what my wife and I were expecting, we enjoyed our experience at Best Buy in Downey, CA. Vanessa provided excellent customer service. Something very rare to find in many retail stores today. I wouldn't be surprised if she was promoted to manager soon. She genuinely loves her job, and makes customers feel at home when she's assisting us.

Overall, this membership was a waste of money. I barely needed or used it. My internet provider offers me better "help service" for less expensive rate. Nowadays, competative pricing for goods available online determines my purchase options.

Can't beat it. Always there for any little or big issue. The best