Customer Ratings & Reviews

Is what it says it is. Have not had to use it so far

Great phone no issues. Price not to bad. Great pictures.

So far so good. Having had a change to use the protection program.

Helped with computer several times, very east to access.

Great protection plan, really comes in handy when you need it!

It's a good ensures................................

Haven't had to use it yet. I suppose it would be good. I hope it's better than the total tech, I ended up canceling that one.

The phone is average and my screen protector is pleading

Haven't had to use it yet but will definitely use it if something breaks down and I will edit the post

The additional protection afforded to me by being a TotalTech member is awesome! This protection is included with every purchase I make while a member of TT. I recommend TT for anyone that buys their tech from Best Buy.

We'll see if this is worth anything now that the phones are out of the 1 year manu. warranty period. There are problems with one phone and Samsung itself wanted the phone for over a month to fix. Not worth it. Will try going to BB now that the extended warr. has kicked in.

This program is great for ensuring that electronics are covered. Also there are many other benefits including longer coverage, notification of special deals early and customer support

Phone was a great phone and I really liked it other than the fact that it was just too weak in the outer screen. I will have to wait a few more years for them to come out with stronger panels before I will invest

The protection is always a bonus! It has saved my husband and I when a couple of our items were malfunctioning

Had total protection, now only computer? What about all the other devices?

I purchased this for a Samsung A-52 that broke in a year and a half. They did NOT repair the phone, instead sent me another defective A-52. Then tried to charge me 250.00 for it when I wanted to send it back and keep the original phone. I replaced the screen on my original phone, at an independent screen repair location. But was forced to send them my repaired phone, and keep the broken phone, to avoid the 250.00 fee. Even with this protection, and BestBuy Total Care. Very displeased.

A two-year protection is very useful and is important if there will be problems.

Always get the extended coverage. Most products usually fail in first two years

The case fits perfectly, its sturdy, and was easy to install

When signing up, it was easy and convenient. Within the 2 years the phone screen got damaged and to my understanding, this was covered . But unfortunately, they advised me this was not covered at time of consultation. Which was the sole purpose why I got the service to begin with. I guess I failed by listening to rep and not reading print .