Customer Ratings & Reviews

Just LOVE the Geek Squad! They are so helpful, polite, patient, and knowledgeable! They really seem to care for you, not like other places that do not even have a clue as to how to fix problems. Already went to them twice. Forget a 5 star rating, they deserve a 10, right off the charts.

Great purchase! Love my phone! Easy to work with associates.

Great value, decent extended warranty protection for phones

Purchased the Galaxy S23 Ultra after being a long time user of the Galaxy Fold 3. The phone is very durable and feels good in the hand. Screen resolution is excellent there's no other screen that can compare to the panels that Samsung puts out. The camera is spectacular, 200MP! Photos look great!

Had this plan for quite some time and used it to install TVs, check and tune my computer. While buying a new phone, I was told my old plan expired. I was surprised it it expired as I got no notification. Great plan Renewed it.

It is a very successful addition to an already proven brand.

This will be worth the extra money once the inevitable happens

Good purchase for the money. It's worth it. Great buy.

Good coverage, excellent service. I usually this servuce to change my screen protector

Protect your investment it's a no brainer. Easy to sign up and use

Best buy and their protection has always come through with any questions or concerns I have. Any issues with my hardware when bought with the coverage under this protection has been amazing. Either replaced or credited hassle free the way it needs to be.

I have the Best Buy Protection Plan. I have not had to use it yet but for me it’s always best to have coverage. I rather pay a little in the beginning that an exorbitant amount during the course of ownership of the product if a need arises for repairs.

I always get the protection plan as a member. It has paid for itself numerous times.

Camera quality is not as expected. Usage experience is very good

Can folding. Nice and easy to carrying.i like it.also the colors are so cute.

Amazing phone. Such an ease to check emails, read online articles, etc. I use it alot to watch videos/YT during my gym workouts which has been a great experience compared to previous conventional phones. Such a game changer

why pre-order? pre-ordering sadly doesn't work at best buy. How does a company take orders and not have the stock to satisfy all the orders taken? Calling the store doesn't work either because you get routed to some call center that has no idea if they have your item available for pick up or not so they just tell you to wait until it is ready. LOL i already waited for the release day and now i have to wait longer to pick up now? The representative obviously didn't understand my frustration and eventually hung up on me... very professional Best Buy

Always great bang for your buck. Never have an issue with them

Will see if it works when it really need it when i drop it

Like any insurance, you hope you never need it, but not only the peace of mind, but the potential savings if a replacement is needed can be substantial . .. ESP on a portable and highly vulnerable item like an expensive phone that invariably gets dropped . . . will wait till more extensive damage accumulates before submitting for a service submission under one price/case . . .