Customer Ratings & Reviews

Great to have when buying any device. Employees were very informative.

This gives one ease of thought or comfort for any unforseen loop holes

Nice phone for my son , I and my husband gifted to my son and my son is very happy for that gift and it’s working very nice and smoothly

Ordinarily I would give Best Buy 5 stars for their protection plan and service. I pay what I consider for our family a generous amount per year for what I though was the ultimate protection plan (and have dedicated to buying our electronics only at Bestbuy) which when it comes to my stolen phone is more like a pain. My phone was stolen out of a shopping cart at the grocery store. I've only used the protection plan maybe 2 times over several years but they put a wall up on me this time over this phone incident. I filed a police report and brought printouts of the places we traced the thief going to with the phone showing where they live and everything which the police are investigating by getting video from the store and trying to find the culprit who stole it. So I finally had all my ducks in a row and started to file my claim with Best Buy. I called and this guy tells me the phone is not covered and will not be replaced. He said the protection under my "Total Protection Plan" does not cover theft of my phone. I was confused because what does "Total Protection" mean then? He said I should have bought it in store instead of online then it would be covered. I totally don't understand. To buy a phone I can't conveniently shop online with Best Buy because of my crazy schedule? So if it fell and cracked in half it gets replaced but if it's stolen it's not covered or replaced. I read the plan and it did not say it covers theft but it also did not say it doesn't cover theft so I think that can go either way! I felt like they treated me like a scammer. I bought the phone 18 months ago and it was still perfect, a Galaxy S22 Ultra, now I have to buy another and I don't trust them to buy a phone from them this time. Never again! I will suggest to BEST BUY if you can only get a full coverage phone plan including theft (or not) by purchasing the phone in the store why can't they put that in the listing for the phone for sale and in a way that is noticable please!

My Samsung Z Fold is The Best Damsung phone I have ever had and I have had them all!! It is the best phone for business minded people especially!

Had this plan for quite some time and used it to install TVs, check and tune my computer. While buying a new phone, I was told my old plan expired. I was surprised it it expired as I got no notification. Great plan Renewed it.

Like any insurance, you hope you never need it, but not only the peace of mind, but the potential savings if a replacement is needed can be substantial . .. ESP on a portable and highly vulnerable item like an expensive phone that invariably gets dropped . . . will wait till more extensive damage accumulates before submitting for a service submission under one price/case . . .

Very useful and worth of money and no need to worry while using the products

New Samsung phone is so much better than my last one!!

Best buy and their protection has always come through with any questions or concerns I have. Any issues with my hardware when bought with the coverage under this protection has been amazing. Either replaced or credited hassle free the way it needs to be.

Greta. Looks very good and works great easy to configure activate and use it.

I have the Best Buy Protection Plan. I have not had to use it yet but for me it’s always best to have coverage. I rather pay a little in the beginning that an exorbitant amount during the course of ownership of the product if a need arises for repairs.

Cant beat the warranty you get with total tech if you buy from bestbuy a lot

I mean come on who doesn't like having a cushion to soften some of those unforseen, tragic tumbles our phones take at times

great protectorgreat protectorgreat protectorgreat protectorgreat protectorgreat protector

Being a Total Protections member is the best decision I've ever made. Savings and protection for my devices is a life saver!

Best Buy Totaltech membership has always been there for me. When my computer stopped working, they replaced it with no problem. I had purchased a couple of items that it turned out that I didn't need, and they allowed me to return them within the extended 60 day period. It's aljk

Product - great Store - great Service - good. Associate didn't know everything about the cellular side of things

This program had been a lifesaver!:Everyone should have it!!

Amazing phone. Such an ease to check emails, read online articles, etc. I use it alot to watch videos/YT during my gym workouts which has been a great experience compared to previous conventional phones. Such a game changer