Customer Ratings & Reviews

I always been samsung customer I love it, I can't wait to have the new samsung on my hands.

Finally! I have been dreaming of a "smart" flip phone for years and Samsung finally has one that has better specs than my Note 10. I can fit it in my pocket -hooray. The camera gives beautiful photos even though its not the most sophisticated camera out there. I LOVE the outer screen and it keeps me from over-using my phone and can do things quickly and customize the widgets with Good Lock app. I am so excited to see how this phone wears over time and with Geek Squad protection, I am covered. I don't think I will ever go back to a flat phone and look forward to the upgrade to the flip 6 this summer. Thanks to buying so much with Best Buy I used my gift cards and an open box item to get this phone for only a few hundred - also winning! Super happy customer with Best Buy and Samsung, I hope you give this phone a chance and enjoy it as much as I do.

Great customer service.Tell me out with what I needed.And I was good to go

If you think about electronic items so best buy is first choice for everyone

Better to have and not need than to need and not have.

Product excellent but as far as the geek squad.....Sorry, was nice enough but not impressed with skills for the tech person I had. Don't know if guy I had was new, but needed better knowledge for some basics. I ended up having to call a friend and doing some of the set up myself.

This was the best protection to buy. It offers so much and covers alot for my needs.

I was having issues with my SmartWatch almost half a year later from the time of purchase and Best buy simply refunded me the full price of the watch as Best buy credit and I was able to make another purchase for something that I'm completely satisfied with now!

I haven't had the need to use the protection plsn lately. In the past whenever i had to use the plan, it was easy and worked out well for me.

Best it worth ....................................

I'm Routine the Best Buy Protection plan.In my experience I've never dealt with a protection service from any product that was anywhere near as efficient and streamlined as Best Buy protection plan.

Having the Best Buy protection plan gives us comfort that if we have a product issue we can contact Geek Squad at BB to schedule an appointment to help identify the issue. We have experienced product issues in the past and instead of having to send it back to the manufacturer Geek Squad was able to find the problem saving time and frustration.

So far im loving my phone. Great pictures, easy to use.

Love it for all my things that i buy at best buy. Great stuff!

I upgraded from Samsung Note 20 Ultra to this Samsung S23 Ultra. I told myself before that without the Note series, I will never go back to Samsung again but alas, it seems that the s23 ultra is like a combination of S and Note series. The unlocked version is the best version besides Bestbuy offers 24 months to pay. The phone is fast and responsive specially the finger print reader. Unlike my previous phone that is hit or miss. The camera of the s23 ultra is much better in low light and more stable in every scenario, though dslr, mirrorless cameras are better. Aside from these attributes to this phone, the software and future proof upgrades are welcomed incentives. I'm a T-mobile subscriber so I can maximize the potential in terms of speed and unlimited data and also hotspot for this device. A lot of great features too which I can take advantage of The color of the screen is bright and it's good when I'm under the sun. Overall, it's a worthy upgrade.

Total Tech membership is an excellent way of getting warranty for all your electronics. I buy most, if not all my electronic devices through Best Buy, and knowing that paying a one time fee per year to cover all my electronics puts my mind at ease. Also, having an extended return period of 45 days allows me get a price match if the item goes on sale or return it if there is a better item I want down the line. I can give you an example, I bought a cheap projector to get familiar with projectors. I played around with it for a few days and then I decided that I wanted a bigger and better projector. Best Buy took my cheap projector back and I ended up buying a higher end projector. I made the exchange at the store and picked up my brand new projector without a problem. Almost forgot, TT has exclusive events for people with a membership. If you are looking to get hard to get items like PS5, Best Buy TT has you covered. I've seen many events that are exclusive to TT members only. It's a great way for Best Buy to show support to people that have the membership.

The protection is a great plan for the price covers every thing i need

Excellent product, works perfectly and lives up to its claims. The quality is good and it was easy to use. I highly recommend it.

Always smart to protect your purchases. So if anything damages your phone, you turn it in and you get a replacement phone, you don't have to pay out of pocket

You can never go wrong with extra protection. Best buy always does good