Customer Ratings & Reviews

After being away from blackberry for any years, I was hoping this weird form factor would help me get back into having a useful phone... That did not happen. Hardware is too weak for the poor software. Gyro sensor sucks. Screens freeze all the time. They display some thi g that is not actually on the screen and the touch will open a different app. Screen went out where the keyboard displays. Hinge creaks and feels like it won't last this year. Cell antennas are pretty weak. Battery sucks.... It was not worth the price or the switch.. Audio is horrible.. The case and pen are not worth the additional price.. Two apps open at once is the best part. I use that daily. That is about all the good...

I'm iffy on if this is necessary, and it's an annual cost, so I'll never be prepared for it to come out of the account. I am not a frequent best buy customer, but if i make any bigger purchases it pays for itself pretty quick.

Great protection plan that gives you peace of mind

Screen protector has saved my phone many times when it has fallen out of my hands

You spent all this money for protection and you go to drama just to get it sometimes you may not even get it

Why wouldn't you get insurance on a phone that costs an arm and a leg?

Taylor, at the Kohler Store in Sheboygan, WI is excellent at his job!!

Highly recommend a protection plan for your new mobile device.

Takes a little effort to acclimate to but once up abd running is a good buy.

Amazing great product and love my best buy team always

If you want peace of mind it's worth looking into.

I really love my phone how many different features To it.

Affordable for the price. Unlocked and can use 2 s

This is a must for all the tech, the service is good

I got this on my Surface Duo 2, free with Totaltech. I seriously question if BB will have the parts and staff to repair such a device, so I expect any "service" I receive will be under the replacement/deductible portion of the plan.

I am not overly pleased that I paid $10.99 / monthly, lost my phone in a lake and had to pay such a high deductible. It was almoat as bad as a car deductible. $250 seems like a lot.

I have not needed to use this yet so not sure how it will be good to use yet. It gets confusing with 2-year warranty but you have to pay yearly. This was added to an already established plan.

Absolute scam! Paid the 299... never got my replacement phone even after paying the deductible. Waited 3 months! Never got refunded. They make it IMPOSSIBLE. Do not purchase! Their employees have even told me so many ppl complain and im not the only person they've done this too

I'm glad to have the protection, but not thrilled to have to continue paying a yearly fee in order to access the protection plans.

Nice phone. Problemthough is when it doesn't make a year before the screen de-laminates and lifts at the fold.