Customer Ratings & Reviews

I guess this came with the total tech membership but I wish it were better explained as to what was covered.

Awesome phone and camera. I appreciate the camera the most. Cool wide angle!

You can use this plan just when you buy a new item, doesn't cover other if you get it before either if you get it from the store.

Try to pull details on phone wont do it. Also the fact it supposed to be 2 year contract seevice but they charge you yearly

Have not used it yet and i hoping not to but nice to have i thank your 50 characters is stupid wast if my time

never work for this cell phone samsung server wanted to fix the phone and best the never wanted take responsibility

brought in a speaker under warranty and geeks said that i would have to go to manufacter..the product had its id number removed and sold as a warranted product..not even the manufacturer could assist.. the battery was gone out in less than a month of purchasing..and they looked for renewal annually...really

Lively and Best Buy don't communicate. Best Buy would not help us and we spent 5 hours on the phone with Lively, and the SIM card still is not functioning. The billing is also totally incorrect and does not match what Best Buy and Lively indicated it would cost. We are extremely unhappy!

I bought my wife a Samsung Galaxy Ultra 22, and we noticed the audio is terrible when recording. Brought the phone to BestBuy so they can hear the issue, and they say diagnostics shows there is no issue. Now I am concerned what BestBuy will do if I have issues with any of the items I've purchased on this plan. I think the idea of this is good, but idk.

I believe that this protects is needed too keep items running

I can't stand this Galaxy S22! The cameras make it unbalanced in your hand, you cannot lay it down and use it because it rocks back and forth, it gets very hot, and the battery dies much faster than the previous version. The cameras add too much weight to the phone. I hope the later designs will keep the camera lens inside the phone!

I was scammed into believing the price I paid was for two years not one year they're liars! This is why they're going under soon anyways

Takes forever for the repair person to examine. They usually just do a trail and error, they kept us waiting on our dishwasher for 4 weeks before approving a replacement.

Have not had a chance to use best buy protection yet

The absolutely worst service at Best Buy San Rafael CA. 6 different agents and supervisors spent 2 days and 14,5 hours trying to transfer the data from my old OnePlus Nord 200 to Samsung S24 Ultra with NO SUCCESS!!! ALL THE TIME I HAD TO WAIT AT THE COUNTER. THEY JUST LEFT ME THERE FOR 14,5 HOURS DURING 2 DAYS. NO APOLOGIES WERE GIVEN TO ME. THEY LEFT MY OLD SIM CARD IN THE NON-WORKING NEW PHONE. TERRIBLE EXPERIENCE. NOTHING TO SAY ABOUT THE NEW PHONE BECAUSE IT IS NOT WORKING AT ALL.

The trade-in and enhanced upgrade value that Best Buy and Samsung offered was the best hands down. Got the Sasmung S22 Ultra for $100 after Best Buy trade-in and Samsung's enhanced upgrade deal.

I just love it, just wish I was told more about the phone. My data could not be up-loaded from old phone because there was there was no extra slot. Some what ignorant to phones.

whats the point having this if they just tell me i have to go to the manufacturer to get it repaired when it stop workling after 11 months whats th epoint of paying for this scam

I guess I liked it since I assume it’s a phone based on the picture of 3 cell phone.

Did not purchase because I already have Total Tech protection on my phones, computer and TV.