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Customer reviews

Rating 4.8 out of 5 stars with 1288 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,288 reviews
  • Rated 1 out of 5 stars

    Not so protected.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use it yet for the Airpods yet but, this product used to be better than it is today. My most recent experience was with a laptop I bought from Best Buy that needed repair. The manufacturer warranty had expired, and the cost to fix it with Best Buy was so high that it made more sense to buy a new laptop instead. I found myself at a disadvantage and disappointed with this plan.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure if I like Samsung anymore...

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've lived Samsung phones for decades it seems. But the last few I've owned has started to sour me to the brand. I don't want to become an iPhone sheep, so I am now trying the Google Pixel which is even worse...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not that great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you buy this you had better mark your calendar. Because for sure, you will have a problem the day after this protection protection plan ends and you will be out of luck.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Total teck

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Company is all really good especially the totel teck BUT YOUR REWARDS PROGRAM GIVES YA A BAD EXPERIENCE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection plans

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't leave the store with out protection - being exposed to problems later will cost more than the plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get free with total tech

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was free with total tech memberships. Saved $500 this year in apple care and extended warrantyz

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a member of the Geek Squad plan, it has been very convenient and helpful whenever needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone about 2 weeks ago, much better than other phones. It takes amazing pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Main reason I purchased from Best Buy instead of from my phone carrier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Protection Plan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy protection is always a great option to add to your device to protect them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this phone!! I love all notes however this one is by far my favorite!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    You suck bestbuy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your drops suck, your total tec program sucks, your employees suck, your app sucks. Charging 200 a year and a 80$ service fee when i could just send it to the company myself is ridiculous. Yall are a scam and a rip off

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product and that time the worker helped me to get my nw

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BB Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better to be safe than sorry. Phones are expensive. Protect them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have yet to need this but i do like having it. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    highly desirable add on to my phone purchase, reasonable too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your stuff

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I aways get the protection plan on anything i purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Persons received love it, we recommend, good quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worse process ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The result is that Im In apuerto Rico and they still charged my card for the Product that got returned, I will not renew.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bestbuy is stooping very low to generate revenue.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What the cashier don't tell you after they take your $200 is that the warranty is only applicable if you purchsse an iPhone. I feel as though i wss scammed by bestbuy. They will literally not touch the $1.ĵ200.00 android phone that I purchased.

    No, I would not recommend this to a friend