Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 1288 reviews
(1,288 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
2 out of 5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years only 2 of the 5 phones receive connection the way that they should. Refurbished replacements never work either.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In store and over the phone for customer service, they're unable to fix my new phone it's at $1,000 phone, I very much regret purchasing it from here
No, I would not recommend this to a friendRated 1 out of 5 stars
It's a scam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a scam. I review for a "chance at winning $400" so that's what I'm doing
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a winner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really one of my top three worst ...and i buy a new Samsung every year
No, I would not recommend this to a friendRated 1 out of 5 stars
A meh arrangement
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I woukd outright buy GS on mobile anymore. $200 to service outright on most phones. Doesn't do that with TV or computers.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sell me membership without selling a product. Do not help you at all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy protection is garbage would not recommend it
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad customer service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy lost phone. Never arrjved had to fight to get refund and kube released for almost a month.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont recommend
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big hassle no coverage, made a fool of me, was told we have coverage then no we don't
No, I would not recommend this to a friendRated 1 out of 5 stars
This is not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only if you continue to pay for the service plan and it isn't worth it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good protection. Didn't cover what they told me it would!
No, I would not recommend this to a friendRated 1 out of 5 stars
Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never used it so i would know how it was dont recommended
No, I would not recommend this to a friendRated 1 out of 5 stars
Phone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars My phone broke and they disnt want to replace it
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had the opportunity to use this either....
No, I would not recommend this to a friendRated 1 out of 5 stars
WORST BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't honor the warranty, buy somewhere else.... WORST-BUY
No, I would not recommend this to a friendRated 1 out of 5 stars
Does Not Cover Accidental Damage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Waste of money. Does not cover Accidental Damage
No, I would not recommend this to a friendRated 2 out of 5 stars
Not recommend it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. For the only thing I needed they did not offer it. Like pick up of my TV to get it repair.
No, I would not recommend this to a friendRated 5 out of 5 stars
Good protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Total membership gives me free 24 month warranty on all purchased items. This has made things easy in the past when things didn't work out. No questions asked. Better than paying AT&T a monthly charge to warrant my phones.
I would recommend this to a friendRated 5 out of 5 stars
Protection plan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy protection is great to have for your phone because you can use it incase your phone gets damaged or something else happens to it.
I would recommend this to a friendRated 5 out of 5 stars
Coverage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product I got it for free because I have the total tech membership I don’t have to worry about breaking my phone
I would recommend this to a friend