Customer Ratings & Reviews

Protection plans offered by retailers can provide valuable risk management for professional users. They typically extend warranty coverage for an additional period (often around 24 months) and may offer replacement or repair when a defect or covered incident occurs. This can significantly reduce unplanned expenditure on replacements and repairs over time. Caveats include variability in coverage by product, plan terms, deductibles, claim limits, and exclusions. The claims process can also impact downtime, so review service levels and processing times before purchase. Overall, for professionals who depend on reliable hardware, a well-chosen protection plan can add financial predictability and peace of mind.

I recently used Geek Squad for computer diagnostics and cleaning, and the service was excellent. The team was professional, friendly, and explained everything clearly before starting the work. They cleaned the dust, checked the cooling system, and made sure the computer was running perfectly. They also reviewed my water cooling system and made helpful recommendations without trying to sell unnecessary parts. The turnaround time was much faster than I expected, and the price was fair for the level of service and expertise. Overall, the Geek Squad made the entire experience easy and stress-free. If you need computer repairs, maintenance, or technical support, I highly recommend them.

I usually skip extended warranties, but Best Buy Protection has been the one exception that actually paid off. I’ve used it twice now, and both times the process was smooth, fast, and way less stressful than dealing with a manufacturer. What really impressed me was how comprehensive the coverage is. Accidental damage, hardware issues, and even battery problems are all handled without the typical runaround. When my laptop screen cracked, the claim took just a few minutes to file and Best Buy handled the repair without any surprises or hidden fees. It’s the kind of protection that actually feels like protection. If you’re buying something you rely on every day, especially laptops, tablets, or headphones, this is an easy yes. Solid value, great support, and genuinely convenient.

The warranty coverage at Best Buy in St. Petersburg, Florida is absolutely amazing. The protection plan gives real peace of mind, and the staff truly stands behind it. Every interaction I’ve had—from the sales floor to customer service—has been professional, knowledgeable, and genuinely helpful. Best Buy consistently delivers top-rate service, and their team makes the entire process easy and stress-free. This is exactly why I continue to shop here. Highly recommended.

My girlfriend talked me into becoming a My bestbuy total member that adds protection plans on everything we buy. I've never been a fan of buy extra protrction plans, but after my dash cam died on me after the 1 year manufacturer warrenty was up. That protection plan came in handy and they were able to give me back my money since they dont carry my dash-cams innstock any longer. This allowed me to purchase a new dash cam. Best Buy total membership is a vary great investment.

Picture this, your walking down a sidewalk you pull out your phone and when your done you go to put in your pocket. But they phone jumps out of your hand hits the ground but you know its ok because you paid 80 dollars for a otterbox and another 30 on screen protectors but then you pick it up and look at the screen anyways and you notice a crack in your screen. You somehow managed to crack the screen on the only pebble on the entire walkway. This is where vest buy protection comes in. And yes this is a true story that happened to me. Dont everybody start talking about the phone cant jump, it doesnt have legs i know everybody has at least once in there lifetime had there phone decided to take a leap of faith to test out your expensive protective equipment that went on so easilly but feel like your going to break your phone in half taking it out.

If you live near a Best Buy or shop there enough for electronics, it’s worth it. The AppleCare alone pays for itself with a family of 6 and tons of Apple devices. They are helpful and repair or provide a gift card for the purchase (less deductible) for anything they can’t repair. I used to be that person who said, “I’ll never use it.” until I became that person who needed it. You get reduced pricing and specials on many other items as well.

I’ve had the Best Buy Protection Plan for several of my electronics, and it’s honestly been a lifesaver. The coverage is clear, the claim process is simple, and they actually stand behind what they promise. When my laptop battery died after the warranty period, Geek Squad replaced it quickly with no hassle. I’ve also had a TV repaired under the plan, and the turnaround time was faster than expected. What I like most is the convenience—just walk into any Best Buy, show your receipt or account info, and they handle the rest. No endless calls or fine print excuses. The only downside is the upfront cost, but compared to repair or replacement prices, it’s definitely worth it for peace of mind.

I’ve used Geek Squad for several different needs, computer setup, data recovery, and a TV repair, and the experience really varies. When things go smoothly, the technicians are friendly, explain what they’re doing, and can solve problems that would take me hours to figure out on my own. They also stand behind their work with warranties, which provides peace of mind. The downside is consistency. Wait times for appointments can be long, and follow-up communication isn’t always clear. Pricing is on the higher side compared to local independent repair shops, so it’s worth getting an estimate before committing. In one case, my service ticket wasn’t updated promptly, which meant I had to call multiple times to track progress. If you value convenience and want the backing of a national chain, Geek Squad can be a reliable option, just budget extra time, ask for clear timelines, and double-check costs so there are no surprises.

I added the Best Buy protection plan for my Apple device, and it’s been great peace of mind. The plan extends coverage beyond the standard warranty and gives me extra protection for accidental damage — something you definitely want with everyday use. It was easy to add at checkout, and the support I’ve received from Geek Squad has been fast and helpful. Worth it if you want worry-free coverage for your Apple products!

I’ve always had great experiences shopping at Best Buy. Their customer service is top-notch, and their staff is always knowledgeable and friendly. The store offers a wide range of electronics, and I love the convenience of their online shopping and in-store pickup. Overall, Best Buy consistently delivers excellent service and quality products. Highly recommend!”

I signed up for Best Buy’s monthly protection plan, and it’s been a great decision. The coverage gives me peace of mind knowing that if anything happens — a screen issue, accidental damage, or operational failure — I’m protected. The plan is easy to understand, and the sign-up process was seamless at checkout. Best Buy’s customer service was helpful and friendly when I asked about coverage details. For expensive electronics like a large TV, this protection plan feels like a smart, worthwhile safety net.

Comoletely worth it if you frequently buy at Best Buy. The shipping perk, added return/warranty by itself is excellent. You add the tech support, it really helps. Read the fine print though, there are limits to what tech can do to help you fix certain things like hard drive recovery, etc. Overall, great buy.

I’ve really enjoyed having the monthly Best Buy Protection that comes with my Total Tech membership. Every time I make a purchase, I know it’s automatically covered for two years, and that peace of mind is worth a lot. It’s simple, reliable, and takes the guesswork out of protecting new devices. Without the membership, paying for individual protection plans would add up quickly, so having it included has been a great value for me.

I love this game! Talk about nostalgia!!!! It really takes me back to my game boy advance and game boy color days when I played pokemon as a kid. Ive played this game for hours and I have started playing on the big screen because I don’t have to worry about the battery dying and interrupting my playing time. It’s definitely a must have and I would buy it again if I had to. If you love Pokémon, like Pokémon green, and everything from back in the day, you’ll love this game too

I used to be one of those people who always declined the protection plan—until life happened. After a couple of painful (and expensive) tech failures, I finally gave in and added the Total Protection Plan to a laptop I bought. Thank god I did. A year later, that laptop suddenly wouldn’t turn on. No water damage, no drop, just dead. I panicked, expecting a long, painful repair process—or worse, to be told it wasn’t covered. Instead, Best Buy made it incredibly easy. They tried a couple diagnostics, and when it couldn’t be revived, they replaced the entire computer. No runaround, no loopholes. I walked out with a brand new machine. Since then, I’ve added the plan to every major purchase—because let’s be real, stuff happens. Whether it’s a cracked screen, a random failure, or just peace of mind during a busy life, this plan has proven itself again and again. It’s more than just a warranty—it’s knowing that if something goes wrong, I’m not on my own. Totally worth it. If you're investing in a computer, tablet, or really anything you rely on daily, do yourself a favor and get the plan. You'll thank yourself later.

The delivery men were so sweet and pleasant. They had to wait around for me because I am sick (Cancer) and forgot they were coming. I fell asleep and they were calling from outside and waited over a half hour in the rain. When I finally woke up and seen that they had called repeatedly and a half hour had passed I thought for sure I screwed up and missed it. I looked outside and they were still there and cheered when they seen me open the door. They werent upset or anything at all. They had every reason to be but werent. The stove was going into my mothers in law suite. I hadnt moved that stove yet iut of the way. The old stove was going onto my side of the house but that wasnt their problem. I tried to quickly shimmy the stove out of the way. The nice gentleman helped me move it to the side. He then installed the new fancy double oven. At this point they were done. He offered to move the old stove to my side of the house to my kitchen which was so very kind of him. I did decline because my house was a complete disaster and I had already embarrassed myslef enough with being asleep at noon time and making them wait. I am 43 years old and do not look very sick so it wasnt pity. He really was just that kind.

I’m really glad I added the Best Buy Protection to my purchase. It gives solid coverage and takes away the stress of worrying about accidents or unexpected issues. The plan is easy to understand, and the support team is always helpful when I have questions. It feels good knowing that if anything happens, I’m not dealing with it alone or paying out of pocket. For the price, the peace of mind is definitely worth it.

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The protection plan was easy to add at checkout and clearly explained. It provides peace of mind knowing that repairs or replacements are covered if something goes wrong. The terms were straightforward, and the coverage felt reasonable for the price.