Customer Ratings & Reviews

I like that they have it customized but it should not raise the price just for cosmetics

Bestbuy protection plans are very very needed unless you take care of your

Worked absolutely wonderful for 7 months. Started making noise and smelled burnt. I am glad I have total tech.

This controller definitely looks better in person than in pictures online . It’s built well the game itself is amazing I have no complaints !

Wouldn’t exchange for same model because this was an open box when originally purchased. Didn’t want money back just the controller swap since this as sold as excellent condition which it was not only option was to spend another 100.00 to replace bad controller wrongfully identified. Should not listed as excellent and since it was should replace with such.

Generally you wont need a protection plan but i like to buy them anyway. Occasionally they come in benifitialy but most of the time it does nothing.

Bluetooth doesn't work failed connecting to tv&ps5 not worth the money very disappointed

False advertising, pictures show it comes with steelbook, but did not came with one.

This is just not good, if you are thinking about buying it for getting helpinstalling tv’s. They show Up without the morel I purchased and have only 1 other $300 more & upsell your curreny sonos bar to one that has never worked!!! I asked for no wires or boxes to show. And I have sonos wall mount but they didnt have time to put up.

Bad customer service. Could help or explain with anything.

This help a lot of with returns, discount and best protection plan

I had a great experience shopping at Best Buy. The store was clean, well organized, and easy to navigate. The staff were friendly and knowledgeable, and they took the time to answer my questions without making me feel rushed. I appreciated how they explained the differences between products so I could make the best choice for what I needed. The checkout process was quick and smooth, and overall the customer service was excellent. It’s clear the team cares about helping customers find the right products rather than just making a sale. I’ll definitely be returning for future electronics purchases and would recommend this location to other

I’ve purchased the Best Buy Product Protection plan several times now for different types of items—from a new television to a kitchen appliance—and every time, it has proven to be a smart decision. It’s not just an extended warranty; it's true protection that actually works when you need it most. The Best Part: The Service The biggest advantage of this plan is how easy the claims process is. There’s no complex paperwork or fighting with manufacturers. If something goes wrong, you simply take it to the store or call their support line, and the Geek Squad handles it. My most recent claim was for an appliance that stopped working unexpectedly after the manufacturer's warranty expired. I called Best Buy, they quickly verified my coverage, and within a couple of days, they had arranged for a technician to come to my home. The issue was fixed quickly and without any extra cost to me. Why I Highly Recommend It: Hassle-Free Claims: They make the process simple and straightforward. Comprehensive Coverage: It covers things that the standard manufacturer warranty often misses, like power surges or mechanical failures well past the first year. Great Value: The cost of the plan is minimal compared to the potential price of an unexpected repair or replacement. It simply provides excellent financial security for your purchases. Reliable Support: The Geek Squad agents are professional and knowledgeable. If you’re spending a good amount of money on a new product, do yourself a favor and get the Best Buy Protection Plan. It takes all the stress out of potential product failures and gives you genuine peace of mind. Highly recommended!

Best Buy Protection (up to 24 mo.) Overall rating* Excellent Star rating 1. Poor Star rating 2. Fair Star rating 3. Average Star rating 4. Good Star rating 5. Excellent Your review* Review guidelines If you’re the type of person who values their gear but wants to stay ready for the unexpected, this is the smartest investment you can make. It’s the ultimate difference between owning a high-tech tool that lasts for years and staring at a very expensive piece of desk decor.

Protection plans offered by retailers can provide valuable risk management for professional users. They typically extend warranty coverage for an additional period (often around 24 months) and may offer replacement or repair when a defect or covered incident occurs. This can significantly reduce unplanned expenditure on replacements and repairs over time. Caveats include variability in coverage by product, plan terms, deductibles, claim limits, and exclusions. The claims process can also impact downtime, so review service levels and processing times before purchase. Overall, for professionals who depend on reliable hardware, a well-chosen protection plan can add financial predictability and peace of mind.

I wasn’t expecting to use my Best Buy Total Membership much, but in less than 60 days it’s already paid for itself. The convenience and service have exceeded my expectations. • Love the fast 2‑day shipping on purchases making it super convenient! • Bought a MacBook having peace of mind that it could be returned if it wasn’t the right fit, (thanks to the extended return period). • The return process was quick and anxiety free! • Fantastic and timely tech support whenever I’ve needed help. Overall, this membership has been a great investment and will be extending after the first year. I highly recommend this membership.

This membership isn’t just useful — it’s a powerhouse perk. We lean on it constantly because it delivers every single time. The savings hit hard, the support is rock‑solid, and the benefits stack up fast. It’s one of those rare memberships that proves its value over and over again. They’re called Best Buy for a reason… this is the kind of membership that earns the name.

Best Buys protection plan is an easy "yes" when considering protection options for high-value items. It is almost virtually a "no questions asked" process where they will assess and replace / repair the product as needed. In my personal experience, this was a critical protection plan for my cellphone.

I usually skip extended warranties, but Best Buy Protection has been the one exception that actually paid off. I’ve used it twice now, and both times the process was smooth, fast, and way less stressful than dealing with a manufacturer. What really impressed me was how comprehensive the coverage is. Accidental damage, hardware issues, and even battery problems are all handled without the typical runaround. When my laptop screen cracked, the claim took just a few minutes to file and Best Buy handled the repair without any surprises or hidden fees. It’s the kind of protection that actually feels like protection. If you’re buying something you rely on every day, especially laptops, tablets, or headphones, this is an easy yes. Solid value, great support, and genuinely convenient.

I recently used Geek Squad for computer diagnostics and cleaning, and the service was excellent. The team was professional, friendly, and explained everything clearly before starting the work. They cleaned the dust, checked the cooling system, and made sure the computer was running perfectly. They also reviewed my water cooling system and made helpful recommendations without trying to sell unnecessary parts. The turnaround time was much faster than I expected, and the price was fair for the level of service and expertise. Overall, the Geek Squad made the entire experience easy and stress-free. If you need computer repairs, maintenance, or technical support, I highly recommend them.