Customer Ratings & Reviews

I recently used Geek Squad for computer diagnostics and cleaning, and the service was excellent. The team was professional, friendly, and explained everything clearly before starting the work. They cleaned the dust, checked the cooling system, and made sure the computer was running perfectly. They also reviewed my water cooling system and made helpful recommendations without trying to sell unnecessary parts. The turnaround time was much faster than I expected, and the price was fair for the level of service and expertise. Overall, the Geek Squad made the entire experience easy and stress-free. If you need computer repairs, maintenance, or technical support, I highly recommend them.

I highly recommend getting the Best Buy Protection for any premium device. It gives me such peace of mind knowing that my investment is covered if anything goes wrong. The terms are clear, and it's a small price to pay for the security it provides. It’s a must-have for anyone who wants to avoid unexpected repair costs!

Thank you for chosen the right product. I got a laptop before, but I always love Apple all my equipment or Apple and Bixby has an excellent service and will continue doing good service with you guys. I recommend to all different people my coworkers and they do the same thing they like Apple

I would highly recommend the best buy protection plans.i had to use it on a laptop i bought my daughter that was faulty right out of the box. They replaced it immediately with no problems. If i didnt have the protection plan i would have been upset because i couldn't afford to get my daughter another one to replace the faulty one.

Picture this, your walking down a sidewalk you pull out your phone and when your done you go to put in your pocket. But they phone jumps out of your hand hits the ground but you know its ok because you paid 80 dollars for a otterbox and another 30 on screen protectors but then you pick it up and look at the screen anyways and you notice a crack in your screen. You somehow managed to crack the screen on the only pebble on the entire walkway. This is where vest buy protection comes in. And yes this is a true story that happened to me. Dont everybody start talking about the phone cant jump, it doesnt have legs i know everybody has at least once in there lifetime had there phone decided to take a leap of faith to test out your expensive protective equipment that went on so easilly but feel like your going to break your phone in half taking it out.

I added Monthly Best Buy Protection at checkout for extra peace of mind. The terms were clearly explained, and it was easy to add without slowing down the purchase. I like that it’s a monthly option instead of paying everything upfront. I haven’t needed to use it yet, but knowing coverage is in place makes the purchase feel safer. Good option if you want flexibility and protection without a long commitment.

Always get the beatbuy protection. Ive used it on a variety of products from tvs to ps5s. Ive had to bring my ps4 in years ago when it stopped worked and got it replaced. My switches screen was shattered and was able to get it replaced after getting my dear pokemon off it. Always get the protection you never know.

The warranty coverage at Best Buy in St. Petersburg, Florida is absolutely amazing. The protection plan gives real peace of mind, and the staff truly stands behind it. Every interaction I’ve had—from the sales floor to customer service—has been professional, knowledgeable, and genuinely helpful. Best Buy consistently delivers top-rate service, and their team makes the entire process easy and stress-free. This is exactly why I continue to shop here. Highly recommended.

I’ve had the Best Buy Protection Plan for several of my electronics, and it’s honestly been a lifesaver. The coverage is clear, the claim process is simple, and they actually stand behind what they promise. When my laptop battery died after the warranty period, Geek Squad replaced it quickly with no hassle. I’ve also had a TV repaired under the plan, and the turnaround time was faster than expected. What I like most is the convenience—just walk into any Best Buy, show your receipt or account info, and they handle the rest. No endless calls or fine print excuses. The only downside is the upfront cost, but compared to repair or replacement prices, it’s definitely worth it for peace of mind.

I’ve used Geek Squad for several different needs, computer setup, data recovery, and a TV repair, and the experience really varies. When things go smoothly, the technicians are friendly, explain what they’re doing, and can solve problems that would take me hours to figure out on my own. They also stand behind their work with warranties, which provides peace of mind. The downside is consistency. Wait times for appointments can be long, and follow-up communication isn’t always clear. Pricing is on the higher side compared to local independent repair shops, so it’s worth getting an estimate before committing. In one case, my service ticket wasn’t updated promptly, which meant I had to call multiple times to track progress. If you value convenience and want the backing of a national chain, Geek Squad can be a reliable option, just budget extra time, ask for clear timelines, and double-check costs so there are no surprises.

My girlfriend talked me into becoming a My bestbuy total member that adds protection plans on everything we buy. I've never been a fan of buy extra protrction plans, but after my dash cam died on me after the 1 year manufacturer warrenty was up. That protection plan came in handy and they were able to give me back my money since they dont carry my dash-cams innstock any longer. This allowed me to purchase a new dash cam. Best Buy total membership is a vary great investment.

The delivery men were so sweet and pleasant. They had to wait around for me because I am sick (Cancer) and forgot they were coming. I fell asleep and they were calling from outside and waited over a half hour in the rain. When I finally woke up and seen that they had called repeatedly and a half hour had passed I thought for sure I screwed up and missed it. I looked outside and they were still there and cheered when they seen me open the door. They werent upset or anything at all. They had every reason to be but werent. The stove was going into my mothers in law suite. I hadnt moved that stove yet iut of the way. The old stove was going onto my side of the house but that wasnt their problem. I tried to quickly shimmy the stove out of the way. The nice gentleman helped me move it to the side. He then installed the new fancy double oven. At this point they were done. He offered to move the old stove to my side of the house to my kitchen which was so very kind of him. I did decline because my house was a complete disaster and I had already embarrassed myslef enough with being asleep at noon time and making them wait. I am 43 years old and do not look very sick so it wasnt pity. He really was just that kind.

I used to be one of those people who always declined the protection plan—until life happened. After a couple of painful (and expensive) tech failures, I finally gave in and added the Total Protection Plan to a laptop I bought. Thank god I did. A year later, that laptop suddenly wouldn’t turn on. No water damage, no drop, just dead. I panicked, expecting a long, painful repair process—or worse, to be told it wasn’t covered. Instead, Best Buy made it incredibly easy. They tried a couple diagnostics, and when it couldn’t be revived, they replaced the entire computer. No runaround, no loopholes. I walked out with a brand new machine. Since then, I’ve added the plan to every major purchase—because let’s be real, stuff happens. Whether it’s a cracked screen, a random failure, or just peace of mind during a busy life, this plan has proven itself again and again. It’s more than just a warranty—it’s knowing that if something goes wrong, I’m not on my own. Totally worth it. If you're investing in a computer, tablet, or really anything you rely on daily, do yourself a favor and get the plan. You'll thank yourself later.

Absolutely mind-blowing! This product exceeded all my expectations and transformed the way I approach my daily routines. The innovative design and top-notch quality make it a must-have for anyone serious about upgrading their life. Don't miss out—experience the difference today and join the thousands already enjoying the benefits. Your future self will thank you!

If you live near a Best Buy or shop there enough for electronics, it’s worth it. The AppleCare alone pays for itself with a family of 6 and tons of Apple devices. They are helpful and repair or provide a gift card for the purchase (less deductible) for anything they can’t repair. I used to be that person who said, “I’ll never use it.” until I became that person who needed it. You get reduced pricing and specials on many other items as well.

So worth it in my eyes especially if you purchase a lot of electronics and tech items if anything happens to them you have protection on them which is awesome! So I would recommend getting it !

I signed up for Best Buy’s monthly protection plan, and it’s been a great decision. The coverage gives me peace of mind knowing that if anything happens — a screen issue, accidental damage, or operational failure — I’m protected. The plan is easy to understand, and the sign-up process was seamless at checkout. Best Buy’s customer service was helpful and friendly when I asked about coverage details. For expensive electronics like a large TV, this protection plan feels like a smart, worthwhile safety net.

Honestly, since I purchased the membership, it has been incredibly useful. I feel confident that if I buy something and it's defective or something happens to it accidentally, I'll have the peace of mind knowing that they can help me or even replace my equipment. I feel very secure with that.

I added the Best Buy protection plan for my Apple device, and it’s been great peace of mind. The plan extends coverage beyond the standard warranty and gives me extra protection for accidental damage — something you definitely want with everyday use. It was easy to add at checkout, and the support I’ve received from Geek Squad has been fast and helpful. Worth it if you want worry-free coverage for your Apple products!

“The Monthly Best Buy Protection plan gives me peace of mind knowing my laptop is covered if anything goes wrong. The monthly payment is affordable and much easier than paying all at once. I like that it covers repairs and support through Geek Squad. Overall, it’s a great option to protect an expensive gaming laptop.