Customer Ratings & Reviews

Some slight some cool to be protected whole browsing

Protection is never a bad investment. It is peace of mind.

Good alternative to play games on the go. Do have to be careful or will break easy

Protection through geek squad for all my purchases, installations and webroot. Security incase something goes wrong.

Bestbuy plan has come in handy.I highly recommend them they are very helpful

Great to have the protection on my purchases in case something unforseen happens to fail on them. Especially electronics.

Hifhly recomend this unit. Works great, very bright. Replaces 3 monitor's. Wow

I question how many products sold with this protection package will actually be repairable by Best Buy. If you aren't using the most popular consumer electronics (Samsung/Apple phones or major TV brands), I would expect to be paying the deductible a lot.

I always appreciated the 2 year warranty that comes with My Best Buy Total.

Never needed it but glad i had it. I would highly recommend for any tech.

Peotection Geek Squad - long term member, service online & in person all fine.

Monthly protection is a great thing to have. You never know when something may go wrong. It's great to have some form of insurance.

Excellent service for all the electronics that I purchased.

I've already used Total Tech and it's phenomenal! Quick, Personal, Professional, it enhances the Products sold at Best Buy.

It is nice to protection it is a personal choice though

Great experience and wonderful staff that provided a splendid customer experience

Best Buy customer service has been absolutely TERRIBLE for this product. I ordered this product mid August. The delivery was never updated beyond a label being printed. I have contacted customer service multiple times over the past two weeks as a total tech member and was told it was destroyed in shipment and that they submitted a replacement request. I was told by customer service that it was OUT FOR DELIVERY and that I’d get it by 9pm and it didn’t show up. I was promised emails that never came in regard to this product. Finally, I was told that I can’t get a refund for my order until the “get it by” date has passed. Well it’s passed AND STILL NOT CANCELLED. I even had customer service give me FedEx’s phone number to track it when FedEx never even received the package. I am aware this is a review for the product but Best Buy’s customer service is SO atrocious I needed to make it public information. DO NOT BUY THIS PRODUCT FROM BEST BUY ONLINE. They will lie to you and keep the charge on your statement. The app doesn’t even show its cancelled/refunded so I am STILL dealing with this.

Love having the protection and Warrenty on all of my purchases

Total tech is the best especially if you use Bestbuy for all you tech needs

AS always my tech was knowledgeable and was able to fulfill my request in a timely manner. My appointment was on time and easy to set up on line.