Customer Ratings & Reviews

I purchased the Best Buy Protection Plan all the devices i purchase from there and I think it was a good decision. The plan covers accidental damage, power surge, battery failure, and normal wear and tear. It also includes 24/7 tech support, virus removal, data backup, and software installation. The plan is valid for up to four years and can be transferred or canceled anytime. The best thing about the plan is that it gives me peace of mind knowing that if anything happens to my laptop, I can get it fixed or replaced without any hassle. The Geek Squad agents are very helpful and knowledgeable. They can diagnose and repair the problem remotely or in-store, depending on the situation. They also keep me updated on the status of my repair and answer any questions I have. The plan slightly higher priced as compared to other warranty options but you get a physical store to goto for any issues. So, I think it is worth the cost for the level of service and coverage it provides. I would recommend this plan to anyone who wants to protect their laptop from unexpected issues and enjoy the benefits of Geek Squad support.

[Employee of bestbuy] One of the best plans to invest in it has everything i need to but my next equipment

Great quality , works perfectly, have had no issues!

Having the Total Plan with Best Buy is really a NO-BRAINER if you but even a nominal amount of merchandise from Best Buy. They stand behind their products with excellent follow thru. When it comes to tech, I am a fan of Brick and Mortar and real people you can talk to. The annual fee I pay may be the best value of anything I purchase there. But it is also why I exclusively buy my tech at Best Buy.

The best protection for all or your products. Totally recommend

Matissa Smith was an exceptional wealth of knowledge and assistance for our entire research, purchase and her friendly personality truly made this the best experience we've had since shopping at Best Buy Geek Squad. She is a very valuable employee and should be recognized for her exceptional professionalism. THANK YOU MARISSA!!!

I get the annual protection plan. It is well worth the money, as I have many products, cell phones, TV's, computers. I like the geek squad and use that a lot when I have a computer glitch. I get premium service, they always fit me in, and are a pleasure to work with. Also you get discounts on products just by being on the plan. Worth every penny.

Being a BB member is worth the membership fee. Receiving an extra year of warranty on products purchased is definitely NICE!

Worth the spend! TV was replaced under warranty including installation & removal.

Superb Sound is the best If you recommend it, you're able to use the battery to last.

Great service, always no hassle when bringing in any of my products that are protected from best buy. I love this place and will always continue to be long life customer.

[Employee of bestbuy] Best Buy is my go to for tech for my family! Always shop there both online and in store

I always feel that it’s worth it to get protection on everything, especially important products like electronics!

This is better than standard insurance because it provides ongoing support for all your devices. In addition, every item you purchase at Best Buy is automatically covered by a two-year warranty.

I bought these on sale for $99. One of the best purchases I’ve made. For a $145.00 pair of Headphones the sound quality was surprisingly good and the noise cancellation is decent for the price. I love how these headphones have buttons instead of touch controls. I personally do not care for touch controls, so I was very pleased with this. These headphones are extremely comfortable and can be worn for extended periods of time. The clamping force is gentle, not tight at all. They are also great if you have a big head. Great adjustability. Not recommended for people with smaller heads. Try on first if you can. The ear cups fit big and small eared people and they’ve got nice comfortable memory foam and protein leather for the ear cups. A much better build in my opinion compared to the Sony WH-CH720N’s. The sound is comparable to those in my opinion as well. Great value for the money if you’re on a tight budget and want some quality headphones.

This program is so much better than the old Geek Squad program. Covers anything you buy for 2 years and also includes AppleCare for any Apple products you buy. Love that!

I am a fan of this protection. Well worth the investment to protect your purchases and give you extra flexibility.

I'm extremely pleased with my protection plan. I recommend having the protection plan for the items that you purchase the nice thing is if you're a member it comes free1

Great product no issues. It’s the best product ever.

it is always smart to have your devices protected you never know when you will need it