Customer Ratings & Reviews

Get the total tech membership and you should be all set with buying anything from bestbuy.

The Monthly Best Buy Protection is worry free, we can use the product with confidence.

Good deal receive coverage on all items you buy from the date you purchase membership.

Very useful. Free with Total tech membership. I would recommend it for frequent buyers.

Excellent service. Had to return two items and no questions asked. Easy return!

It does the job. I love it. I would buy again..!!!!

It’s the greatest thing ever. Saves a lot of money and time.

Monthly Best Buy Protection works well for me to add on extra protection.

Great way to protect your valuable equipment. Best Buy Geek Squad is always there to assist

This covers a lot more than i thought once ig was explained to me. Very handy.

Best Buy customer service has been absolutely TERRIBLE for this product. I ordered this product mid August. The delivery was never updated beyond a label being printed. I have contacted customer service multiple times over the past two weeks as a total tech member and was told it was destroyed in shipment and that they submitted a replacement request. I was told by customer service that it was OUT FOR DELIVERY and that I’d get it by 9pm and it didn’t show up. I was promised emails that never came in regard to this product. Finally, I was told that I can’t get a refund for my order until the “get it by” date has passed. Well it’s passed AND STILL NOT CANCELLED. I even had customer service give me FedEx’s phone number to track it when FedEx never even received the package. I am aware this is a review for the product but Best Buy’s customer service is SO atrocious I needed to make it public information. DO NOT BUY THIS PRODUCT FROM BEST BUY ONLINE. They will lie to you and keep the charge on your statement. The app doesn’t even show its cancelled/refunded so I am STILL dealing with this.

Love getting included protection from tottal tech!

Goooooooooood its good to be honest goood good yes.

Great Protection Plan would highly recommend anyone thinking of getting it to just do it

Excellent young techs; very efficient, and smart and helpful.

TotalTech is always the way to go. Peace of mind guaranteed and worth the investment.

I highly recommend the protection on every electronic!

Great customer service!!! They're helpful and accomodating.

Definitely a must have. Gives you protection and a piece of mind.

Protection plan is great best but honors the warranty.